Building collaborative cultures of care

within NSW mental health services

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Collaboration for improvement

People with lived experience, their families, kinship groups and carers:

  • collaborate on improvement-driven working groups, advisory groups and project teams, and
  • are encouraged to provide information and feedback about care and co-produce improvements.

In practice

  • Making performance indicators and data, including patient experience and outcome measures, available locally.
  • Having processes of review to co-produce improvement opportunities alongside to people with lived experience, their family, kinship groups and carers.
  • Promoting of continuous improvement and discussion across all levels to support the creation of a learning and development culture.
  • Prioritising Your Experience of Service (YES) and consumer experience surveys, discussing results and using findings to inform collaborative quality improvement strategies with consumers.


Your experience of service (YES) surveys

The YES survey is designed to gather information from consumers about their experiences of care. By helping to identify specific areas where quality improvements can be made, the YES can support collaboration between mental health services and consumers to build better services.