Building collaborative cultures of care

within NSW mental health services

Back to accessibility links

Collaborative improvement

Meaningful and effective engagement and participation needs to be supported by strong community and workplace culture underpinned by shared values.41

In practice

  • Auditing and redesigning environments through appropriate lived experience working groups.
  • Ensuring there are equal numbers of staff and people with a lived experience on the co-design team.
  • Recognising and reducing barriers to participation.
  • Allowing people to be authentic and honest without fear of consequence and judgement.
  • Acknowledging and valuing everyone’s contributions.
  • Sharing knowledge and lessons learnt among each other.