Building collaborative cultures of care

within NSW mental health services

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Professional development and capacity building

Organisations ensure compulsory professional development in trauma-informed recovery oriented practices and collaborative care especially when approaching care planning and shared decision-making.

In practice

  • Using human resource systems to prepare and support staff to work effectively in a collaborative environment.
  • Orientating agency staff through effective information exchange.
  • Identifying non-clinical staff who may also benefit from training (e.g. security staff, receptionists, ward clerks etc.).
  • Educating staff and consumers about the value of collaboratively developing a care plan.
  • Employing simulation based learning.