Creating a welcoming environment

There are many easy ways to show that your CAMHS or other mental health service is a welcoming, affirming space for LGBTIQ+ young people.

Physical environment

• Display affirming signage such as posters, brochures, pride flags art or messages of support that consider LGBTIQ+ identities.
• Use diverse imagery in waiting areas and information materials that represent a range of identities and relationships.
• Offer gender-neutral or inclusive bathrooms to ensure that all individuals feel comfortable and safe.
• Choose inclusive decor that avoids reinforcing stereotypes. For example, avoid traditional gendered colours and instead opt for neutral or inclusive designs.
• Provide comfortable waiting areas to create an inviting atmosphere, and avoid layouts that might make clients feel isolated or uncomfortable. Aim for a quiet area with limited foot traffic, ergonomic seating and a clear view of, and access to, exits.
• Ensure accessibility for clients with physical disabilities and visual or hearing impairments. This could include use of ramps, elevators, signage, accessible bathrooms and appropriately trained staff.
• Consider accessibility for neurodiverse clients, including lower lighting where possible; being mindful of noise and strong scents; and providing sensory supports, such as fidget toys and colouring books in clinical settings.

Days of significance

Recognise and hold events for days of significance like Wear It Purple Day or Intersex Awareness Day, to  make clients feel affirmed and included, and to encourage your staff to learn more about diversity, inclusion and belonging.