6 Dimensions of a health literate organisation
6 dimensions and questions to think about in relation to each one.
New Zealand Ministry of Health – Manat? Hauora
A narrative for person-centred coordinated care
This narrative describes what good quality integrated care looks like from the point of view of anyone who needs access to multiple services over time it was created by National Voices: a coalition of health and social care charities in England.
National Voices (UK)
A Universal Precautions approach
Definition of 'Universal Precautions Approach'
https://health.gov/our-work/health-literacy/health-literate-care-model/resources-implementation
U.S. Department of Health and Human Services Office of Disease Prevention and Health Promotion
Aboriginal and Torres Strait Islander Health
Information about Commonwealth Aboriginal and Torres Strait Islander health activities
The Department of Health
ACI Paediatric Network
The Paediatric Network works to improve the experience and delivery of healthcare for children (0 - 16 years) across NSW.
https://aci.health.nsw.gov.au/networks/paediatric
Agency for Clinical Innovation
ACI Transition Care Network
The Transition Care Network works to improve the experience and delivery of healthcare for young people with chronic health problems and disabilities as they transition from paediatric to adult health services.
https://aci.health.nsw.gov.au/networks/transition-care
Agency for Clinical Innovation
ACSQHC: Shared Decision Making
Information about the Commission's work in shared decision making including links to resources publications decision aids and webinars.
https://www.safetyandquality.gov.au/our-work/shared-decision-making/
The Australian Commission on Safety and Quality in Healthcare
Advance Care Planning - NSW Health
Links to a range of NSW Health resources for advance care planning.
https://www.health.nsw.gov.au/patients/acp/Pages/default.aspx
NSW Health
Advance Care Planning Australia
Resources fact sheets online learning and advance care directive forms.
https://www.advancecareplanning.org.au/
Advance Care Planning Australia
AHRQ Health Literacy Universal Precautions Toolkit
Toolkit to help primary care practices reduce the complexity of health care increase patient understanding of health information and enhance support for patients of all health literacy levels. Developed for the USA but many of the tools will be useful in the Australian context.
Agency for Healthcare Research and Quality (USA)
Analysis of tools that measure enablement
An excerpt from the Consumer enablement: evidence check
Agency for Clinical Innovation
Appointment Reminder Translation Tool
A tool that allows allows you to translate appointment details into your client's language.
NSW Multicultural Health Communication Service
Appointment Reminder Translation Tool
A tool that allows allows you to translate appointment details into your client's language.
NSW Multicultural Health Communication Service
Appointment Reminder Translation Tool
A tool that allows allows you to translate appointment details into your client's language.
NSW Multicultural Health Communication Service
Ask Share Know
Evidence summaries and decision making tools to help GPs.
The Ask Share Know GP network
Auslan Signbank
Auslan Signbank is a language resources site for Auslan (Australian Sign Language) which includes a dictionary searchable database of signs links to Auslan classes and other resources.
Auslan Signbank
Auslan Signbank
Auslan Signbank is a language resources site for Auslan (Australian Sign Language) which includes a dictionary searchable database of signs links to Auslan classes and other resources.
Auslan Signbank
Australian Commission on Safety and Quality in Health Care
Access to the National Statement on health literacy and resources for improving health literacy for clinicians consumers and managers.
https://www.safetyandquality.gov.au/our-work/patient-and-consumer-centred-care/health-literacy/
Australian Commission on Safety and Quality in Health Care
Australian Digital Health Agency
Information about My Health Record including registration set up and training; evidence review and Australia's National Digital Health strategy.
https://www.digitalhealth.gov.au/
Australian Digital Health Agency
Australian Hospital Patient Experience Question Set (AHPEQS)
Nationally approved questions for consistent measurement of patients’ experiences in hospitals and day procedure services. Includes a community of practice for providers using the Question Set.
https://www.safetyandquality.gov.au/our-work/indicators/hospital-patient-experience/
Australian Commission on Safety and Quality in Health Care
Being: Get Support
Links and phone numbers for NSW-run mental health consumer networks and support groups and NSW and National information and support services.
http://being.org.au/resources/get-support/#consumergroups
Being
Best Practice Framework in Peer Support
This framework will assist organisations wanting to implement peer support programs or review exisiting programs. It is primarily aimed at not-for-profit organisations peer support services and and stand-alone peer support groups.
http://www.chronicillness.org.au/wp-content/uploads/2016/06/Best-Practice-Framework-Web.pdf
Chronic Illness Alliance
Better conversation better health: health coaching
Health coaching evidence and resources.
http://www.betterconversation.co.uk/health-coaching.html
Better conversation
Bringing them Home Report
Report of the National Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families April 1997
https://www.humanrights.gov.au/publications/bringing-them-home-report-1997
Australian Human Rights Commission
Building Peer Support Programs to Manage Chronic Disease: Seven Models for Success
Report exploring peer support as a tool for improving the self-management of chronic diseases and finds that well-designed peer support interventions can be as effective as they are affordable. Includes links to further information.
https://www.chcf.org/wp-content/uploads/2017/12/PDF-BuildingPeerSupportPrograms.pdf
California Health Care Foundation
Calgary Cambridge guide to the medical interview - communication process
Outline of a good communiation process for medical interviews aimed at GPs and may also be useful in other contexts.
https://gp-training.net/communication-skills/calgary-cambridge-model/communication-process/
GP-Training.net
Canteen Peer Support and Programs
Support for young people (12-25) impacted by cancer including families and friends
https://www.canteen.org.au/home/how-we-help/peer-support-and-programs/
CanTeen
CareSearch: palliative care knowledge network
Funded by the Australian Government Department of Health. Information training and resources for health and care workers patients and families friends and carers including for Aboriginal and Torres Strait Islander peoples.
https://www.caresearch.com.au/Caresearch/Default.aspx
The Department of Health
Case study: Home monitoring of chronic diseases
Case study of a national telehealth trial of home monitoring of chronic disease for aged care.
https://www.csiro.au/en/research/health-medical/diagnostics/home-monitoring
CSIRO
Child and Adolescent Mental Health Services
The Child and Adolescent Mental Health Service(CAMHS) provide a range of services in the local community to children ?adolescents and their families with a range of difficulties that are seriously impacting on their mental health and emotional wellbeing.
https://www.health.nsw.gov.au/mentalhealth/Pages/services-camhs.aspx
NSW Health
Child and Adolescent Mental Health Services
The Child and Adolescent Mental Health Service(CAMHS) provide a range of services in the local community to children ?adolescents and their families with a range of difficulties that are seriously impacting on their mental health and emotional wellbeing.
https://www.health.nsw.gov.au/mentalhealth/pages/camhs.aspx
NSW Health
Choosing Wisely Australia
A range of resources to support clinicians consumers and carers making decsions about tests treatments and procedures including 5 questions to ask your doctor.
http://www.choosingwisely.org.au/home
NPS MedicineWise
Clinical Excellence Commission - Health Literacy
The NSW Health Literacy Framework outlines four health literacy priorities that aim to create a sustainable system level change and improve safety and quality of care.
http://cec.health.nsw.gov.au/improve-quality/person-centred-care/health-literacy
Clinical Excellence Commission
Closing the Gap Annual Data Compilation Report
Closing the Gap aims to improve the lives of Aboriginal and Torres Strait Islander Australians.
https://ministers.pmc.gov.au/burney/2022/closing-gap-annual-data-compilation-report-2022
Department of the Prime Minister and Cabinet
Communicating Risk
2-hour learning module to support clinicians develop and refine their skills in communicating effectively about the benefits and risks of treatment options with patients and 3 videos that provide an overview on shared decision making challenge myths about shared decision making in practice and explain how to use patient decision aids and where to find them.
The Australian Commission on Safety and Quality in Healthcare
Consumer health information needs and preferences: Perspectives of culturally and linguistically diverse and Aboriginal and Torres Strait Islander people
A report on qualitative research with Aboriginal and Torres Strait Islander peoples and culturally and linguistically diverse (CALD) communities to explore healthcare information needs and preferences and health information seeking behaviours.
Australian Commission on Safety and Quality in Health Care
Consumer information: Better Access Telehealth Services for people in rural and remote areas
The Australian Government is improving mental health support for people who live in rural and regional Australia by investing in Better Access services via video conferencing. Web page includes telehealth guidelines and FAQ about the Better Access telehealth services delivered by psychologists occupational therapists and social workers.
http://www.health.gov.au/internet/main/publishing.nsf/Content/mental-ba-telehealth
The Department of Health
Consumer's Perspective of Quality of Care Tool
A tool to get feedback from consumers about what they think about the quality of care they are receiving for their ongoing condition. The tool has been specifically designed for use in the remote primary health care context but is easily adapted to suit other care delivery contexts.
https://www.menzies.edu.au/page/Resources/Consumer_s_Perspective_of_Quality_of_Care_Tool/
Menzies School of Health Research
Cultural Responsiveness In Action Framework
A framework for culturally responsive practice with an Aboriginal and Torres Strait Islander focus.
Indigenous Allied Health Australia
Culturally responsive clinical practice: Working with people from migrant and refugee backgrounds
Competency Standards Framework for Clinicians working with people from migrant and refugee backgrounds.
Migrant & Refugee Health Partnership
Digital health
A range of resources including Electronic Medication Management and Vaccine Clinical Finder
https://www.acrrm.org.au/resources/college/ehealth
Australian College of Rural and Remote Medicine
EBSCO My Health Decisions
Decision aids and links to research about shared decision making and decision aids.
https://www.ebsco.com/health-care/products/my-health-decisions
EBSCO Health
Effective and respectful communication in forced displacement
This guide for people working with refugees supports effective and respectful communication provides guidance on dealing with and managing stress and emotions enabling staff to treat refugee people with dignity and empathy and to further facilitate and strengthen effective communication.
https://www.refworld.org/pdfid/573d5cef4.pdf
UNHCR The UN Refugee Agency
End of Life Decisions the Law and Clinical Practice: Information for NSW Health Practitioners
This website provides information for health professionals as to who legally in NSW can make end of life decisions and advice on how they should be made.
https://www.health.nsw.gov.au/patients/acp/law/Pages/default.aspx
NSW Health
Evidence Summary: Shared Decision-Making for Mental Health
Evidence and implemenation guidance for shared decision making for youth mental health.
Orygen - The National Centre of Excellence in Youth Mental Health
Exploring the role of self?management programmes in caring for people from culturally and linguistically diverse backgrounds in Melbourne Australia
Article that examines the extent to which a self-management program required modification for people with chronic illness from Vietnamese Greek Chinese and Italian communities.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5060314/
Health Expectations
eYES survey
Electronic version of the Your Experience of Service (YES) survey instrument which mental health consumers can complete on their computer smartphone or tablet.
https://www.health.nsw.gov.au/mentalhealth/resources/Pages/yes-report-2021-22.aspx
NSW Health - Mental Health Branch
Families and cultural diversity in Australia
Further reading on Aboriginal family life and values.
Australian Institute of Family Studies
Find a psychiatrist
Database of RANZCP psychiatrists searchable by location issue services and language spoken
https://www.yourhealthinmind.org/find-a-psychiatrist
The Royal Australian & New Zealand College of Psychiatrists
Find a psychologist
Database of APS member psychologists searchable by location and issue/s
https://www.psychology.org.au/Find-a-Psychologist
Australian Psychological Society
Future Health: Seven visions of the future of healthcare
Article about the future of healthcare.
https://www.telegraph.co.uk/wellbeing/future-health/healthcare-predictions/
The Telegraph (UK)
Get healthy information and coaching service
Free phone-based health coaching and information service for consumers who want to make lifestyle changes; includes 13 calls in six months and free interpreter service. Site also includes healthy lifestyle information. Phone 1300 806 258
https://www.gethealthynsw.com.au/
NSW Government
GoShare case study
Case study of how Feros Care used GoShare in its Staying Healthy Living Well program to improve their clients' health literacy self-management abilities and quality of life.
https://www.thecentrehki.com.au/news/feros-care-partners-with-go-share/
Centre for Healthcare Knowledge and Information
GoShare Healthcare
GoShare is a customisable content distribution platform which enables the efficient and measurable sharing of health resources tailored to patients’ information needs to help increase their health literacy.
https://healthily.com.au/goshare/
Healthily
GP Social Work Connect
GP Social Work Connect is a free short-term service available to all GP patients within the Ryde/Hornsby/Ku-ring-gai Local Government Areas .
http://www.pccs.org.au/programs-services/gp-social-work-connect/
Primary and Community Care Services Limited
Guidelines for technology-based patient consultations
Guidelines for technology-based patient consultations.
Medical Board of Australia
Guiding patients through complexity: Motivational interviewing for patients with multimorbidity
Article providing a practical introduction to motivational interviewing skills that may be helpful in working with patients who have multimorbidity.
https://www1.racgp.org.au/AJGP/2018/January-February/Guiding-patients-through-complexity-(1)
Australian Journal of General Practice
Headspace
Mental health information support and resources for young people and their family and friends
National Youth Mental Health Foundation Ltd
Headspace
Mental health information support and resources for young people and their family and friends
National Youth Mental Health Foundation Ltd
Health Coaching: Quality framework
A rapid review of empirical evidence.
https://www.hee.nhs.uk/sites/default/files/documents/Health%20coaching%20quality%20framework.pdf
NHS Health Education East of England
Health Literacy Mesaurement
Embracing diversity in a strengths-based approach to promote health and equity and avoid epistemic injustice
https://gh.bmj.com/content/7/9/e009623
Swinburne University of Technology
Health Literacy Questionnaire
Information about the Health Literacy Questionnaire (HLQ) and related tools.
https://www.swinburne.edu.au/research/global-health-equity/ophelia-and-questionnaires/
Swinburne University of Technology
Health Literacy Questionnaire
Information about the Health Literacy Questionnaire (HLQ) and related tools.
https://www.swinburne.edu.au/research/global-health-equity/ophelia-and-questionnaires/
Swinburne University of Technology
Health Literacy Tool Shed
An online database of health literacy measures. The site contains information about measures including their psychometric properties based on a review of the peer-reviewed literature.
https://healthliteracy.bu.edu/
Boston University
Health Literacy. The solid facts
Produced with evidence from the European Health Literacy Survey this resource identifies practical and effective ways public health and other sector authorities and advocates can strengthen health literacy in a variety of settings including educational settings workplaces marketplaces health systems new and traditional media and political arenas.
https://apps.who.int/iris/handle/10665/326432
World Health Organization
Hello my name is…
A campaign to encourage and remind healthcare staff about the importance of introductions in healthcare as a key first step in compassionate person-centred care.
https://www.hellomynameis.org.uk/
Hello My Name Is
HelloTas! A toolkit for Health Literacy Learning Organisations
A toolkit for health literacy learning organisations in the community sector and smaller community health organisations.
Tasmanian Council of Social Service
How to set up and run a group consultation
Video explains the key concepts behind setting up and running a group consultation in a primary care setting.
https://www.elcworks.co.uk/resources-to-get-started
ELC Works
Implementing Health Coaching
Health coaching implementation tools and training.
https://www.stepsforward.org/modules/health-coaching
American Medical Association
Implementing shared decision making
A learning report on clinical teams experiences of implementing shared decision making as part of the MAGIC programme in the UK.
https://www.health.org.uk/sites/health/files/ImplementingSharedDecisionMaking.pdf
The Health Foundation
Independent evaluation of the feasibility of using the Patient Activation Measure in the NHS England
Information that may be useful for organisations considering using the PAM or other appraoches to support consumers to recognise and develop their strengths and abilities to manage their health.
The Health Foundation
Integrated Team Care (ITC) Implementation Guidelines
The ITC contributes to improving health outcomes for Aboriginal and Torres Strait Islander people with chronic health conditions through better access to coordinated and multidisciplinary care.
The Department of Health
International Patient Decision Aid Standards (IPDAS)
The criteria of the International Patient Decision Aid Standards (IPDAS) can be used for assessing the quality of patient decision aids.
http://ipdas.ohri.ca/using.html
The International Patient Decision Aid Standards Collaboration
Making an Advance Care Directive - form and information booklet
The Information Booklet provides information to help people understand and complete an Advance Care Directive in NSW and includes a template form for making an Advance Care Directive.
https://www.health.nsw.gov.au/patients/acp/Pages/acd-form-info-book.aspx
NSW Health
Mayo Clinic Shared Decision Making National Resource Center
Decision aids and other resources.
https://shareddecisions.mayoclinic.org/
Mayo Clinic
Mental Health Carer Experience Survey
A tool to support mental health services to monitor and improve carer engagement as part of an evidence-informed quality improvement program (PREM).
https://www.amhocn.org/mental-health-carer-experience-survey-0
Australian Mental Health Outcomes and Classification Network
Mental health services and programs for older people
Information about Older People’s Mental Health (OPMH) Services and links to furthe information services and contacts.
https://www.health.nsw.gov.au/mentalhealth/services/pages/programs-older-people.aspx
NSW Health
Mental health services and programs for older people
Information about Older People’s Mental Health (OPMH) Services and links to furthe information services and contacts.
https://www.health.nsw.gov.au/mentalhealth/services/pages/programs-older-people.aspx
NSW Health
Motivational Interviewing Network of Trainers (MINT)
US resource with information research online training and links to further resouces.
https://motivationalinterviewing.org/
The Motivational Interviewing Network of Trainers
Motivational interviewing techniques: Facilitating behaviour change in the general practice setting
Article about potential role of motivational interviewing in facilitating behaviour change in the general practice setting.
https://www.racgp.org.au/afp/2012/september/motivational-interviewing-techniques/
Australian Journal of General Practice
Multicultural Health Communication Service
Provides multilingual resources translation service information and advice support for research with CALD communities support for communications activities and events.
http://www.mhcs.health.nsw.gov.au/
NSW Health
Multicultural Health Communication Service
Translation services for health information and translation and checking guidelines for health staff.
https://www.mhcs.health.nsw.gov.au/about-us/translation
NSW Health
My Health Learning
Search 'Motivational Interviewing' for a list of relevant modeules.
http://www.ehealth.nsw.gov.au/programs/corporate/mhl
HETI
My Health Record Online Training
This training introduces My Health Record and outlines its benefits features and functionalities.
Australian Digital Health Agency
My Health Record Videos
Case studies and video content from My Health Record workshops held in 2018
RACGP
My Health Record: For you & your family
Information for consumers about My Health Record
https://www.myhealthrecord.gov.au/for-you-your-family
Australian Digital Health Agency
My Values
A resource for consumers MyValues is a set of specially constructed statements designed to help you identify consider and communicate your wishes about the medical treatment you would want in the later stages of life.
Barwon Health
National Aboriginal and Torres Strait Islander Health Plan 2021-2031
Web page includes link to the 2021-2031 Implementation Plan for the National Aboriginal and Torres Strait Islander Health Plan and other relevant documents.
The Department of Health
National guide to a preventive health assessment for Aboriginal and Torres Strait Islander people
A guide to best practice preventive healthcare for Aboriginal and Torres Strait Islander patients. You can also access The National Guide Podcast and other resources from this page.
RACGP & NACCHO
National Relay Service
A phone solution for people who are deaf or have a hearing or speech impairment.
National Relay Service
National Strategic Framework for Aboriginal and Torres Strait Islander Peoples’ Mental Health and Social and Emotional Wellbeing 2021-2031
This Framework provides a dedicated focus on Aboriginal and Torres Strait Islander social and emotional wellbeing and mental health. It sets out a comprehensive and culturally appropriate stepped care model that is equally applicable to both Indigenous specific and mainstream health services.
Department of the Prime Minister and Cabinet
Nesta Peer Support
Links to resources and evidence for peer support.
https://www.nesta.org.uk/feature/realising-value-resource-centre/peer-support/
Nesta
Newest Vital Sign (NVS)
A valid and reliable screening tool available in English and Spanish that identifies patients at risk for low health literacy. It is based on a nutrition label from an ice cream container and takes approximatley three minutes to administer.
https://www.pfizer.com/health/literacy/public-policy-researchers/nvs-toolkit
Pfizer Inc.
NHS Health Literacy Toolkit
Toolkit for raising awareness and upskilling staff. Developed for the UK but many of the tools will be useful in the Australian context.
NHS Health Education England
Northern NSW Health Literacy
Comprehensive website of health literacy information tools and resources.
https://healthliteracy.nnswlhd.health.nsw.gov.au/
Northern NSW Local Health District and North Coast Primary Health Network
NSW Health & Civil Chaplaincies Advisory Committee NSW Memorandum of Understanding
The Memorandum of Understanding sets out the requirements for accredited chaplains to provide chaplaincy and pastoral care services in the NSW Health system.
https://www1.health.nsw.gov.au/pds/Pages/doc.aspx?dn=PD2011_004
NSW Health
NSW Health: Health care interpreting and translating services
Patients their families and carers who do not speak English as a first language or who are Deaf have the right to free confidential and professional interpreters when they use public health services. This page has links to free interpreter services and translation services across NSW Health.
NSW Health
NSW Ministry of Health. NSW Health Virtual Care Strategy 2021-2026
A strategy for virtual care activity in NSW.
https://www.nsw.gov.au/sites/default/files/2022-09/nsw-health-virtual-care-strategy-feb-2022.pdf
NSW Health
NSW Refugee Health Service
A service to improve and protect the health of refugees in NSW.
https://www.swslhd.health.nsw.gov.au/refugee/
NSW Health
NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
STARTTS supports refugees who have been exposed to traumatic events they publish a range of resources for clinicians and refugee people including the Hints for Healing website.
STARTTS
NSW Trustee & Guardian
Information about making a will powers of attorney enduring guardianship and more.
NSW Government
NSW Youth Health Framework 2017-24
This Policy sets out roles and requirements to facilitate the implementation of the NSW Youth Health Framework 2017-24. The Framework supports NSW Health to consider the health and wellbeing of young people when planning and delivering services and programs.
https://www1.health.nsw.gov.au/pds/Pages/doc.aspx?dn=PD2017_019
NSW Health
Open Notes: Everyone on the Same Page
A call to action for open communciation and information sharing between patients and providers. OpenNotes provides free tools and resources that help clinicians and health care systems share notes with patients.
OpenNotes
palliAGED: Palliative care aged care evidence
Palliative care evidence and practice resources
https://www.palliaged.com.au/tabid/4248/Default.aspx
The Department of Health and Flinders University
Palliative & End of Life Care: A Blueprint for Improvement
The Blueprint provides a flexible guide for health services to meet the needs of people approaching and reaching the end of life their families and carers and can be implemented across all settings of care
https://aci.health.nsw.gov.au/palliative-care-blueprint
Agency for Clinical Innovation
Palliative Care and planning for End-of-Life Care
Information for consumers about starting the end-of-life care conversation.
http://www.health.gov.au/internet/main/publishing.nsf/Content/palliative-care-and-end-of-life-care
The Department of Health
Patient Activation in the NHS
How the PAM is used in the NHS to assess patient activation and support consumer self-management.
https://www.england.nhs.uk/ourwork/patient-participation/self-care/patient-activation/
NHS England
Patient Activation Measure (PAM)
The PAM identifies where an individual falls within four different levels of activation which can give providers insight to more effectively support each individual.
https://www.insigniahealth.com/pam/
Insignia Health
Patient Decision Aids
An inventory of evidence-based decision aids and online training resources and tools.
https://decisionaid.ohri.ca/index.html
The Ottawa Hospital Research Institute
Patient Decision Aids
Web page with links to research infographic and ACSQHC decision aids
https://www.safetyandquality.gov.au/our-work/shared-decision-making/patient-decision-aids/
The Australian Commission on Safety and Quality in Healthcare
Patient Navigation and Community Health Worker Training program
USA website includes free online eLearning Courses special topic courses and webinars that Australian clinicians and lay navigators may find useful and a range of patient navigation tools and resources.
http://patientnavigatortraining.org/
Patient Navigator Training
Patient Reported Measures: Outcomes that Matter to Patients
The PRMs program endeavours to support patients and clinicians and add value to their interactions. The program is divided into Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs). Web page includes links to resources tools research online training and a community of interest.
https://aci.health.nsw.gov.au/make-it-happen/prms
Agency for Clinical Innovation
Patient-Reported Outcome Measures
Information about PROMs and reports which present evidence about the appropriate and meaningful use and implementation of PROMs.
Australian Commission on Safety and Quality in Health Care
Peer Leaders Online Training
This free course is designed to be a step by step guide to setting up and running a peer support group as well as a resource to help build the capacity of an existing one. The site also includes other training courses such as Health Literacy and resources including a peer support evaluation tool.
https://mhcc.org.au/course/peer-leadership/
Chronic Illness Alliance
Peer support for chronic and complex conditions
A literature review to identfy effective models of peer support including sustainability and cost effectiveness.
Chronic Illness Alliance
Peer Work Hub
Website with information and resources for implementing and growing a peer workforce in the mental health context.
https://www.nswmentalhealthcommission.com.au/content/peer-work-hub-0
Mental Health Commission of NSW
Peers for Progress: Peer Support Around the World
Peers for Progress is a program of the American Academy of Family Physicians Foundation to promote peer support as a key part of health health care and prevention around the world. The website includes information resources tools and training.
Peers for Progress
Performance coaching in clinical practice workshop
Coaching workshop designed for GPs practice nurses allied health practitioners and other practice personnel. Face-to-face and online options.
https://www.lifestylemedicine.org.au/performance-coaching-in-clinical-practice-workshop/
Australasian Society of Lifestyle Medicine
Plain Language Summaries (PLS) of Publications Toolkit
Toolkit for producing plain language summaries of publications which improves transparency and accessibility and facilitates improved health literacy and shared decision making.
https://www.envisionthepatient.com/plstoolkit/
Envision Pharma Group
Planning for end of life
Information for consumers about starting conversations about end-of-life and advanced care planning other useful information and links to resources and contacts.
https://www.myagedcare.gov.au/end-life-care/planning-end-life
Commonwealth of Australia: my aged care
Policy Directive: Interpreters – Standard Procedures for Working with Health Care Interpreters
This Policy Directive describes when and how to work with health care interpreters to support safe effective and clear communication between health staff and patients their carers and families.
http://www1.health.nsw.gov.au/pds/Pages/doc.aspx?dn=PD2017_044
NSW Health
Policy Directive: Medicare Ineligible Asylum Seekers - Provision of Specified Public Health Services
This Policy Directive provides a process to identify Medicare ineligible community-based asylum seekers. It also lists services that attract a waiver of fees and instructions on what to charge when a waiver does not apply.
https://www1.health.nsw.gov.au/pds/Pages/doc.aspx?dn=PD2020_039
NSW Health
Principles of Communication
Online training module that looks at how you can facilitate good communication - whether you are a patient a carer or a health or social care professional. It aims to look at the basic things needed to make communication helpful for all involved.
NHS Health Education England
Programmed shared medical appointments: A novel procedure for chronic disease management
Article on programmed shared medical appointments which are an extension of the standard shared medical appointments model designed to help manage more complex and specific chronic disease issues.
https://www1.racgp.org.au/AJGP/2018/January-February/Programmed-shared-medical-appointments-(1)
Australian Journal of General Practice
PROMIS® (Patient-Reported Outcomes Measurement Information System)
A set of person-centered measures that evaluates and monitors physical mental and social health in adults and children. It can be used with the general population and individuals living with chronic conditions.
http://www.healthmeasures.net/explore-measurement-systems/promis
U. S. Department of Health and Human Services
Promoting Refugee Health
A online guide for doctors nurses and other health care providers caring for people from refugee backgrounds.
https://refugeehealthguide.org.au/
Foundation House – The Victorian Foundation for Survivors of Torture Inc
Providing culturally appropriate palliative care to Aboriginal and Torres Strait Islander Peoples
This national resource kit was developed to support the provision of palliative care to Aboriginal and Torres Strait Islander patients their families and communities and to encourage service providers to examine their practice for cultural appropriateness.
Australian Government Department of Health and Ageing
Refugee Health Network of Australia
The Refugee Health Network of Australia (RHeaNA) is a national network of health and community professionals who share an interest and/or expertise in refugee health.
http://www.refugeehealthaustralia.org/
The Refugee Health Network of Australia (RHeaNA)
Refugee Health Network of Australia
The Refugee Health Network of Australia (RHeaNA) is a national network of health and community professionals who share an interest and/or expertise in refugee health.
http://www.refugeehealthaustralia.org/
The Refugee Health Network of Australia (RHeaNA)
Respecting Patient Privacy and Dignity in NSW Health
A guide for NSW Health employees about respecting patient privacy and dignity including respecting and responding to cultural and spiritual needs. See section 4 - Respect the needs of dying patients the critically ill and their carers and section 5 - Respect culture and beliefs for information about supporting spiritual diversity.
https://www.health.nsw.gov.au/Performance/Publications/ct-8ways-booklet.pdf
NSW Health
Respecting the Difference: An Aboriginal Cultural Training Framework for NSW Health
Mandatory training for NSW Health staff includes links to policy directives and other information.
https://www.health.nsw.gov.au/workforce/aboriginal/Pages/respecting-the-difference.aspx
NSW Health
Rural eHealth Strategy
The Rural eHealth Program will deliver a new approach to the way healthcare is delivered across rural areas of NSW.
http://www.ehealth.nsw.gov.au/programs/clinical/rural
NSW Health
Safety Issues at Transitions of Care
Consultation report on pain points relating to clinical information systems .
The Australian Commission of Safety and Quality in Health Care
SHARE Peer Support Program
A peer support program which links patients with a burn injury admitted to hospital with a burn injury survivor for face to face one on one social contact and support.
https://aci.health.nsw.gov.au/networks/burn-injury/about/share-peer-support-program
Agency for Clinical Innovation Burn Injury Network
Shared decision making model for Aboriginal peoples
Shared decision making model for Aboriginal peoples
https://aci.health.nsw.gov.au/shared-decision-making
Agency for Clinical Innovation
Shared decision making: what do clinicians need to know and why should they bother?
Article about shared decision making including the benefits and different approaches clinicians and consumers can use.
The Medical Journal of Australia
Shared Medical Appointments
A good overview of how shared medical appointments (SMAs) work. Includes video and links to a free introductory webinar SMA training workshop and research and articles on SMAs.
https://www.lifestylemedicine.org.au/shared-medical-appointments
Australasian Society of Lifestyle Medicine
Shared medical appointments for Aboriginal and Torres Strait Islander men
Article on a study to determine acceptability and appropriateness of shared medical appointments (SMAs) in primary care for Aboriginal and Torres Strait Islander men which found that SMAs may offer a culturally safe and appropriate tool to enhance Aboriginal and Torres Strait Islander peoples’ access to primary care.
Australian Family Physician
Shared medical appointments: An adjunct for chronic disease management in Australia?
Article about shared medical appointments in the Australian context.
https://www.racgp.org.au/afp/2014/march/shared-medical-appointments/
Australian Family Physician
Supporting people to manage their health: An introduction to patient activation
This paper written by the creators of the PAM introduces a way of conceptualising and measuring consumer engagement known as 'patient activation'.
https://www.kingsfund.org.uk/publications/supporting-people-manage-their-health
The King’s Fund
SWSLHD Consumer & Community Participation Framework
See chapter 15 - Health literacy
https://www.swslhd.health.nsw.gov.au/ccp/framework.html
South Western Sydney Local Health District
Sydney North Health Literacy Program
Health literacy information and resources.
https://sydneynorthhealthnetwork.org.au/programs/health-literacy/
Sydney North Health Network
Teach-back
Free online learning module and other teach-back resources.
South Eastern Sydney Local Health District and Deakin University Health Systems Improvement Unit
Tele-Derm
Tele-Derm is an internationally recognised online resource designed to provide practical advice to rural doctors for diagnosis and management of skin disease in general practice.
Australian College of Rural and Remote Medicine
Telehealth - RACGP
A range of telehealth resources for GPs including implementation and tech guidance and templates and fact sheets for patients.
https://www.racgp.org.au/running-a-practice/technology/telehealth
RACGP
Telehealth - The Department of Health
Information about telehealth and links to resources
https://www.health.gov.au/topics/health-technologies-and-digital-health/about/telehealth
The Department of Health
Telehealth consultations with Aboriginal people for pain management
Guide for clinicians on providing chronic pain management services to Aboriginal people via telehealth.
Agency for Clinical Innovation Pain Management Network
Telehealth consultations with Aboriginal people for pain management
Guide for clinicians on providing chronic pain management services to Aboriginal people via telehealth.
Agency for Clinical Innovation Pain Management Network
Telehealth in psychiatry
Resources for psychiatrists using telepsychiatry in their practice including information on setting up a telepsychiatry system.
https://www.ranzcp.org/clinical-guidelines-publications/in-focus-topics/telehealth
RANZCP
Telehealth Integration and Optimization Toolkit
Learn how to integrate and optimize telehealth in your practice in a sustainable way
American Medical Association
Telehealth: Specialist video consultations under Medicare
People in telehealth eligible areas of Australia have access to specialist video consultations under Medicare. This web page provides information and links to resources.
http://www.mbsonline.gov.au/telehealth
The Department of Health
Ten attributes of a health literate healthcare organisation
10 attributes and examples of actions that can be taken to achieve them.
Tasmanian Government Department of Health
The 10 Building Blocks of Primary Care: “Ask Tell Ask” Sample Curriculum
Ask Tell Ask training resource.
https://cepc.ucsf.edu/sites/cepc.ucsf.edu/files/Curriculum_sample_14-0602.pdf
University of California Center for Excellence in Primary Care
The Chronic Illness Peer Support Group (ChIPS)
ChIPS is an adolescent peer support program at The Children's Hospital at Westmead for young people aged 12-25 years who are living with a chronic illness or condition that affects their day-to-day lives. ChIPS is run by adolescents for adolescents it offers social activities leadership opportunities and an annual camp.
https://www.schn.health.nsw.gov.au/chronic-illness-peer-support-chips
The Sydney Children's Hospitals Network
The Chronic Illness Peer Support Group (ChIPS)
ChIPS is an adolescent peer support program at The Children's Hospital at Westmead for young people aged 12-25 years who are living with a chronic illness or condition that affects their day-to-day lives. ChIPS is run by adolescents for adolescents it offers social activities leadership opportunities and an annual camp.
https://www.schn.health.nsw.gov.au/adolescents-and-young-people
The Sydney Children's Hospitals Network
The Health Literacy Place
Health literacy tools training evidence and resources.
http://www.healthliteracyplace.org.uk/
NHS Education for Scotland
The Health Wide Area Network (HWAN)
The HWAN will provide a network which will support remote access multimedia applications and services data exchange voice and video services as well as wireless access across NSW Health laying the foundation for the successful delivery of clinical programs.
http://www.ehealth.nsw.gov.au/programs/infrastructure/hwan
NSW Health
The Impact of the Chronic Disease Self-Management Program on Health Literacy: A Pre-Post Study Using a Multi-Dimensional Health Literacy Instrument
Journal article
https://www.mdpi.com/1660-4601/17/1/58
International Journal of Environmental Research and Public Health
The Information Access Group
Information about what 'easy read' means and examples of easy read resources.
https://www.informationaccessgroup.com/
The Information Access Group
The mandate for health literacy
From the 10th Global Conference on Health Promotion Geneva 2021
World Health Organization Regional office for Europe
The Sydney Children's Hospitals Network
Comprehensive website including services and resources for working with children.
https://www.schn.health.nsw.gov.au/
The Sydney Children's Hospitals Network
The Sydney Children's Hospitals Network: Chronic Illness fact sheet
Fact sheet on how chronic illness can impact psychological wellbeing and development in children and teens
https://www.schn.health.nsw.gov.au/chronic-illness-support-factsheet
The Sydney Children's Hospitals Network
The Sydney Children's Hospitals Network: The Chronic Illness Peer Support Group (ChIPS)
ChIPS is an adolescent peer support program at The Children's Hospital at Westmead for young people aged 12-25 years who are living with a chronic illness or condition that affects their day-to-day lives. ChIPS is run by adolescents for adolescents it offers social activities leadership opportunities and an annual camp.
https://www.schn.health.nsw.gov.au/chronic-illness-peer-support-chips
The Sydney Children's Hospitals Network
Think Cultural Health - Resource Library
Comprehensive library of resources including research papers fact sheets training and toolkits; many will be useful for clinicians in the Australian context.
https://thinkculturalhealth.hhs.gov/resources/library
U. S. Department of Health and Human Services
Thinksulin - A Clinical Decision Support App
A point of care app for Junior Medical Officers and nursing staff that provides information and decision support on blood glucose level targets hypoglycaemia management blood glucose monitoring basal-bolus calculations and charting and reviewing doses.
https://aci.health.nsw.gov.au/networks/diabetes-and-endocrine/resources/building-capability
Agency for Clinical Innovation
Three talk model
A three-talk model for shared decision making: multistage consultation process
https://www.bmj.com/content/359/bmj.j4891
The British Medical Journal
TIS – National Translating and interpreting service
Free service for private medical practitioners general practice staff pharmacies private allied health emergency services NGOs and others.
https://www.tisnational.gov.au
Department of Home Affairs
Towards better health for refugee children and young people in Australia and New Zealand
A report of the Royal Australasian College of Physicians that collates the literature and proposes recommendations to improve the delivery of healthcare to refugee children and young people.
RACP
Trapeze: a supported leap into adult health
Trapeze is a free service to help adolescents manage their condition better as they make the leap from their children’s hospital to adult health care services.
The Sydney Children's Hospitals Network
Trauma-Informed Care and Practice in Mental Health Services
A project that aims to improve the experience of care for consumers families and staff through the provision of Trauma-Informed Care and Practice in mental health services. Includes links to further reading.
ACI Mental Health Network
Trauma-Informed Care and Practice in Mental Health Services
A project that aims to improve the experience of care for consumers families and staff through the provision of Trauma-Informed Care and Practice in mental health services. Includes links to further reading.
ACI Mental Health Network
Useful links: Links to other websites related to palliative care.
Links to Commonwealth funded palliative care activities Australian governement sites and palliative care and support organisations.
http://www.health.gov.au/internet/main/publishing.nsf/Content/palliativecare-links.htm
The Department of Health
User Guide for Aboriginal and Torres Strait Islander Health
A guide for health service organisations to address six actions from the NSQHS Standards that are specific to Aboriginal and Torres Strait Islander people.
Australian Commission on Safety and Quality in Health Care
Using interpreters: a guide for GPs
Article outlining Australia’s system for providing interpreters for medical consultations and optimal ways of working with interpreters. Reprinted from Australian Family Physician Vol. 39 No. 4 April 2010.
RACGP
Using the teach-back technique
Simple information sheet and good practice example.
https://www.ceh.org.au/using-the-teach-back-technique/
Centre for culture ethnicity & health (Vic)
Validation of an Australian parenting health literacy skills instrument: The parenting plus skills index
Journal article
https://www.sciencedirect.com/science/article/abs/pii/S0738399120300392?showall%3Dtrue%26via%3Dihub
Patient Education and Counseling
Video - Teach back - a technique for clear communication
Short training video for clinicians
https://www.youtube.com/watch?v=d702HIZfVWs&feature=youtu.be
North Western Melbourne Primary Health Network
Video - Three simple steps to better health
Short video for consumers.
https://www.youtube.com/watch?v=AN3Jna8soiE
Central and Eastern Sydney Primary Health Network
Video Call
Video Call has been developed by Healthdirect Australia to make it easy for healthcare providers to offer their services via video consultation. **Note: Healthdirect is no longer used by NSW Health but is still available for Commonwealth funded health services. **
https://about.healthdirect.gov.au/video-call
Healthdirect
Virtual Care - Agency for Clinical Innovation
Comprehensive information about virtual care links to resources
https://aci.health.nsw.gov.au/statewide-programs/virtual-care
Agency for Clinical Innovation
Western Sydney Health Literacy Hub
The Hub provides access to resources on health literacy and practical tools to aid communication with patients and the public.
https://healthliteracyhub.org.au/
Western Sydney Local Health District
What is motivational interviewing
Motivational interviewing training video.
Institute for Healthcare Improvement
Words that Work: Making the best case for people seeking asylum
Words that Work is the result of a multi-phase research project to uncover the language that most effectively changes the debate around people seeking asylum and champions the principles that seeking asylum is a fundamental human right and all people have the right to live in peace.
https://asrc.org.au/wp-content/uploads/2016/05/ASRC-Words-that-Work-4pp.pdf
Asylum Seeker Resource Centre
Writing in plain language
Tips and tools for writing in plain language.
Australian Clinical Trials Alliance
Young Australians: their health and wellbeing 2011
A statistical report on the health of young people aged 12-25 years.
https://www.aihw.gov.au/getmedia/14eed34e-2e0f-441d-88cb-ef376196f587/12750.pdf.aspx?inline=true
Australian Institute of Health and Welfare
Your Experience of Service
Training in the measures and their use for clinical practice service management and development purposes analysis and reporting and resources
https://www.amhocn.org/about-us/about-us
Australian Mental Health Outcomes and Classification Network
Your Experience of Service (YES) report
Report on what consumers have said about NSW Mental Health Services by completing the YES Questionanaire.
https://www.health.nsw.gov.au/mentalhealth/resources/Pages/yes-report-2021-22.aspx
Being and NSW Health
Your Experience of Service (YES) survey instrument
National measure of mental health services by consumers (PREM). Standard and community-managed organisations (CMO) versions are available.
Australian Institute of Health and Welfare