Back to accessibility links Approaches Approaches and interventions Communication Effective communication is a fundamental part of supporting enablement and delivering person-centred care. Health literacy Health literacy is how well individuals can access, understand and apply health information, so they can make good decisions about their health. Culturally responsive practice When healthcare is culturally responsive, people are more confident and motivated to access health services Shared decision making Shared decision making is a process where the clinician and consumer (and their family, partner or carer) make health decisions together. Health coaching Health coaching helps people change their behaviour, adopt a healthy lifestyle and self-manage their chronic conditions and medications. Motivational interviewing Motivational interviewing is a communication technique that encourages behaviour change in an atmosphere of acceptance and compassion. Care coordination Care coordination helps consumers, carers and service providers work together to improve health outcomes for those at greatest risk. Care navigation Care navigation is usually provided as part of the care coordination process and helps people navigate their way through the health system. Peer support Peer support is organised support provided by people with similar health conditions and experiences managing their health. Patient reported measures Patient reported measures help people give direct and timely feedback to healthcare providers about what matters to them. Technology in healthcare Technology has revolutionised the way we work, changed the way people manage their health and improved access to healthcare services. About Clare and Lily’s Story What is Consumer Enablement? Why is Enablement Important? Principles of Consumer Enablement Measuring Consumer Enablement What Influences Enablement? How to Support Enablement Communication Health literacy Culturally responsive practice Aboriginal People and Communities Culturally and Linguistically Diverse Communities Principles for working with CALD people Cultural Diversity Linguistic Diversity Spiritual and Religious Diversity Working with Vulnerable People Shared decision making Health coaching Motivational interviewing Care coordination Care navigation Peer support Patient reported measures Technology in healthcare Life Contexts Families, Carers and Guardians Across the Lifespan Children and Young People Older People End of Life Planning and Palliative Care Advance Care Planning People with Specific Needs Resources and Tools Sitemap
