Consumer enablement guide

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How to Support Enablement

The approaches and interventions in this guide can support consumer enablement and improve self-management outcomes.

There are a number of ways we can help people become true partners in their own care, working in collaboration with health professionals to understand their health, manage their symptoms and navigate a complex health system.

It is important to consider what approaches are appropriate for each person, based on their individual abilities, circumstances, needs and preferences. Different approaches will be suitable for different people, and this will change as their level of enablement, health and personal circumstances change.

The approaches that support enablement should be used in combination, not as standalone interventions. They may become more or less effective over time, so it is important to observe what is working and tailor the approach to suit the person’s unique combination of determinants and components.

Remember, consumer enablement is not an exact science and requires your clinical judgement, feedback from the consumer, and at times a little creativity.

Approaches and interventions

Select a level of enablement to view approaches and interventions:

Lower levels

Complex problems and life circumstances.

Significant issues in cognitive capacity, psychological status, physical disability, or incapacity, and family or community support.

Poor access to services, language barriers, different cultural norms, previous negative experiences with health services.


Higher levels

Feels in control - can self refer and initiate and prioritise actions.

Highly aware of health state.

Able to self advocate.