Deliver timely, appropriate interventions and build partnerships in decision-making with the person, their family and carers
Access to support 24 hours, seven days a week (i.e. 24/7) delivers timely appropriate care interventions and builds partnerships in decision-making with the person, their family and carers. Providing access to urgent clinical advice, medications (prescribing and supply) and support in the after-hours period will support people to be cared for in their preferred place and provide a point of contact for individuals, their family and carers.
Processes are in place to ensure all people receiving end of life and palliative care, as well as their family and carers, have access to appropriate support 24/7, and are informed of how to access this support. In the after-hours period, mechanisms are in place to provide urgent clinical advice and support for people receiving care at home. People have clear information and instructions about how to access this advice.
Access to supportive care and advice outside of business hours aims to support high quality provision of care and reduce the burden on families, carers and clinicians in stressful and unfamiliar situations.
In the after-hours period, mechanisms are in place to provide urgent clinical advice and support for people receiving care at home. This includes the NSW Palliative Care After Hours Helpline and a local after-hours telephone support and advice line or after-hours home visiting, where available.
NSW Ambulance Authorised Care Plans
Enable paramedics to provide individualised care to a patient who has a life-limiting illness, in their home or in a residential aged care facility.
NSW Ambulance | Clinical tool | 2019
NSW Palliative Care After Hours Helpline
Free statewide service providing advice and support for palliative care patients, their carers, families and health professionals.
HealthDirect | Clinical tool | 2018