2. Triage

Improve timely and appropriate access to multidisciplinary care for the person, their family and carers

Triage improves timely and appropriate access to multidisciplinary care for the person, their family and carers.

Action

Processes are in place to facilitate timely referral and access for further and thorough end of life and/or palliative care needs assessment, including by specialist palliative care services, when indicated.

Evidence

Optimal triage facilitates the right care being provided to the right person, at the right time, by the right service or health professional.

Considerations and resources

Establishing integrated and multidisciplinary care pathways, inclusive of (but not limited to) general practitioners, NSW Ambulance and strategic partners (e.g. residential aged care facilities), ensures timely assessment, treatment, referrals and transfers of care.

Resources

Palliative Care Outcomes Collaboration

Information and clinical tools that help triage the needs of patients.

University of Wollongong | Service development | 2020

The AMBER Care Bundle

A systematic approach for the multidisciplinary team to follow when clinicians are uncertain whether a patient may recover.

Clinical Excellence Commission | Toolkit | 2020

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