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Primary Healthcare Institute

Consumer Enablement

Linking people with resources to support and promote consumer enablement approaches across the healthcare spectrum.

Consumer enablement is the extent to which people understand their health conditions and have the confidence, skills, knowledge and ability to actively manage their health and wellbeing and access the healthcare services they need.

Consumer Enablement Guide

Enablement in health is associated with behaviours like active self-management and adoption of healthy life choices and has become a well-accepted indicator of quality of care.

The ACI has developed the Consumer Enablement Guide: a comprehensive web resource that brings together concepts, evidence and resources to inform and support the use of enablement approaches in clinical practice.

Consumer enablement news

The Primary Care Institute (PCI) and the Patient Experience and Consumer Engagement (PEACE) team held the first Consumer Enablement Spotlight Series on 11 June 2019.

The Spotlight Series webinars aim to shine a light on different consumer enablement interventions or approaches. They are free to attend and open to anyone with an interest in learning about consumer enablement approaches, including clinicians, managers, consumers, carers and students.

This webinar event focused on Shared Decision Making was attended by more than 200 people from across NSW and beyond, via videoconference, teleconference, live stream and Skype. There were seven short presentations over the course of the morning where speakers from the ACI, Clinical Excellence Commission, Sydney University and Laval University in Canada shared their research and experiences using shared decision making in practice.

The presentation slides from the day are available below under Consumer Enablement Resources.

Keynote speaker: Professor Michael Paasche-Orlow

The launch of the Consumer Enablement Guide was held on 3 December 2018 at a joint event with Western Sydney Local Health District in Parramatta. The event brought together 250 people in Parramatta and many more via live stream to hear from international experts and local innovators on health literacy and consumer enablement research, initiatives and experiences.

Primary Healthcare Institute


Beverley Gow-Wilson
A/Manager, Primary Health and Integrated Care