Investing in our
people

We pride ourselves on our inclusive, diverse and fair workforce. We have invested time in listening to our staff, so we understand what is working well and where we can improve.

A flexible and agile workforce

The ACI deployed a significant number of staff to vaccination centres, the Public Health Response Branch, the State Health Emergency Operations Centre and the Critical Intelligence Unit to support the system response to COVID-19. This is all while continuing to deliver important initiatives.

Collage of ACI staff redeployed during the COVID-19 surge in NSW — Some of the wonderful team who, as clinicians, were redeployed to COVID-19 vaccination centres this year.

“All staff should be acknowledged for their agility and flexibility to support our COVID-19 response. This has paved the way for the adoption of new ways of working beyond the pandemic.”

Dr Jean-Frederic Levesque, Chief Executive

Celebrating our diversity

The ACI recognises and celebrates its staff from diverse backgrounds. We are proud of our inclusive culture and we are committed to becoming a culturally-competent organisation.

Our Aboriginal Cultural Capability Advocates group are progressing initiatives to improve the experiences of working with Aboriginal communities.
We continue to develop processes that align with our Statement of Commitment, Framework for working effectively with Aboriginal People, and our Aboriginal Employment Strategy.

Reconciliation week canoe — ACI staff worked together during the 2020 NAIDOC Week and 2021 National Reconciliation Week to finish weaving a canoe, which was gifted to the ACI’s Aboriginal Chronic Conditions Network in 2018. It is now displayed at our new office at 1 Reserve Road, St Leonards.

Our Rainbow Working Group has developed a work plan that includes:

benchmarking and reporting on LGBTIQ+ inclusion
staff and leadership training and events for LGBTIQ+ days of significance
building connections with LGBTIQ+ networks across the NSW public service.

ACI staff and leaders have undergone LGBTIQ+ awareness training. Merchandise has been provided to help staff show support and create a safe space for LGBTIQ+ community members at the ACI.

Responding to staff feedback

The 2021 People Matter Employee Survey results showed improvements in every question compared to the previous 2019 survey. Key highlights:

Employee engagement score of 75; an increase of 10%.
Significant improvements in senior manager scores; up 29%.
Maintaining very high satisfaction with flexible working.
Job purpose and enrichment is at 92%.

Staff development programs

The ACI has developed and implemented programs throughout 2020-2021, designed to attract, develop and retain our talented teams. These include:

piloting Flexible Working Guidelines
embedding a Reward and Recognition Framework
improving our Performance and Talent review system
developing a 'Learning pathway' with recommended courses and learning opportunities
renewing our onboarding program.