To collect and assess data about current processes for managing older people with confusion at your local site.

During this phase, the team will need to collect data from a number of sources to identify and prioritise key issues or gaps in current practice.


  1. Undertake baseline data collection using suggested tools:
  2. Use A3 Diagnostic reporting tool to present the results
  3. Identify issues or gaps in current management against the key principles
  4. Prioritise issues or gaps in practice based on diagnostic results
  5. Communicate the need for change