Effective communication in neonatal services

Virtual care

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There are two ways to use myVirtualCare to connect to family not at the bedside or other clinicians, via the waiting queue and direct call.

Waiting queue

If your unit has regular times for handover, you can advise family members to join the waiting queue at the start of handover and they will be connected when appropriate.

Process flowchart using waiting queue. 1 Click on myVC desktop icon, 2 Check that camera and microphone is working, 3 select 'My waiting queue', 4 Click on the participant you want, 5 select 'Connect', 6 The call will now commence
Click on the image to zoom in
Process flowchart using waiting queue. 1 Click on myVC desktop icon, 2 Check that camera and microphone is working, 3 select 'My waiting queue', 4 Click on the participant you want, 5 select 'Connect', 6 The call will now commence
Click on the image to zoom in

Direct call

This allows you to make ad hoc or unscheduled connections.

Process flowchart using direct dial. 1 Click on myVC desktop icon, 2 Check that camera and microphone is working, 3 select 'Direct call', 4 Select Call on the room you want, 5 select 'Invite participant', choose how to send invitation options: SMS, email, phone call.
Click on the image to zoom in
Process flowchart using direct dial. 1 Click on myVC desktop icon, 2 Check that camera and microphone is working, 3 select 'Direct call', 4 Select Call on the room you want, 5 select 'Invite participant', choose how to send invitation options: SMS, email, phone call.
Click on the image to zoom in

Resources

Training courses and materials

myVirtualCare online video modules

myVirtualCare recorded classroom sessions

Developing communication skills for virtual care delivery

Further information available

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