This guide supports neonatal services staff to enhance in-person and virtual care communication with families and carers.
How to use this resource
Staff working in neonatal services in NSW, including in a neonatal intensive care unit (NICU) or special care nursery (SCN), can use this resource to:
- enhance communication with parents and carers to improve both their consumer experience and staff experience
- optimise communication at every stage of the neonatal care journey – from pre-admission to transition out of the service
- understand and use the Virtual care tools available to improve communication between neonatal staff and families/carers who are unable to be in NICU or SCN due to distance or personal circumstances
- support compliance with the National Safety and Quality Health Service (NSQHS) Standards.
“We were embraced from the first moment, and the team communicated so well.”
Published: June 2023