What is involved?

This phase is about generating ideas, creating, testing and building on (or revising) solutions with the people who use and deliver services. This is the point that you start seeing what the solution could look like and how it could work – you are bringing ideas to life. Be as creative as you can!


Work with your team, workshop participants and stakeholders ahead of the session to prepare them for partnering. Encourage them to consider CORE co-design capabilities, such as collaboration and respect.

How: key steps

  • Find a creative and collaborative space to generate ideas to solve your prioritised problems and opportunities. Seek places outside of where you usually work, with space to move and lots of natural light.
  • Recruit and prepare workshop participants. Make time to talk with people who want to participate; let them know what to expect and let them ask questions.
  • Plan your agenda and workshop carefully.

Tip Be willing to run more than one session to be able to capture people outside of work hours or those who may be on rosters and shifts.

  • Generate ideas.
  • Select ideas.
  • Prioritise and prototype solutions.
  • For more information about how to run these exercises, visit the ACI redesign methodology webpage.

  • Develop and refine solutions.
  • Communicate and engage with stakeholders.
  • Develop a solution statement and, if needed, a business case.

Tip The transition from solution design to implementation can be tricky. As you build evidence and confidence in your solution through developing and testing, you will become ready to plan for implementation.

Who is involved?

Strong facilitators and good communicators are needed in this phase.

It will be important to model shared leadership and a balance of power between NSW Health staff and consumers.

Establish how everyone in your team can play a role in supporting and facilitating diverse and multidisciplinary break-out groups.

Understanding group dynamics is important – this is a great opportunity to build skills.


If you have concerns about managing challenging situations and complaints, try our guide on difficult conversations, complaints and adverse information.

Inviting project sponsors and other critical stakeholders to participate in a feedback session before the end of your workshop can provide some practical and realistic guidance to prioritise next steps.

Read more about the co-design team.

Key challenges and ideas to address them

Creating a shared visionBalancing powerTransparencyLeadership

Working with Aboriginal communities

Refer to our guide on how to apply the 8 Aboriginal Ways of Learning in your co-design project.

Community linksLand linksLearning mapsStory sharingDeconstruct reconstructNon-verbalNon-linearSymbols and images

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