Refining, evolving and transforming
healthcare
While we continue to refine existing healthcare practices; we are increasingly focused on innovations that evolve and transform healthcare to deliver real change for better, fairer and sustainable healthcare.
Refine: optimising clinical practice and existing delivery models
Delivering impactful resources to support best practice clinical care
Throughout 2023, our clinical networks produced 100+ resources, providing the latest evidence-based information, tools and guidance to clinicians and the health system:
- Clinical practice guides
- Models of care
- Fact sheets
- Toolkits
- Digital guides
60+ videos have been produced to explain clinical procedures or clinical environments, and share the experiences of clinicians, patients, families and carers.
Shared decision-making resources empower clinicians and patients
- Shared decision-making resources for older people living with frailty considering surgery enable older people and their families to consider what is important to them, while health staff can use the resources in a range of clinical settings.
- A new digital guide supports effective communication in neonatal services and aims to improve experiences and outcomes for patients, families and health staff.
We launched our first ever podcast series
Making Visible: Preventing and responding to violence, abuse and neglect shares practitioner perspectives and advice to support social workers, psychologists and health professional to deliver trauma-informed, best practice therapeutic care for people experiencing family and domestic violence, sexual assault, child abuse and neglect.
Since 15 June 2023, the podcast episodes have been downloaded more than 2,000 times.
Listen to the trailer for the Making visible podcast.
Evolve: supporting incremental changes through alternate models of care
Supporting enhanced access to, and outcomes from, elective surgery
We continue to develop evidence-based resources; and identify and share local models of care to support health services make incremental changes in elective surgery in NSW.
- Guidance and case studies have focused on value-based surgery, enhanced recovery after surgery, prehabilitation, and same-day joint replacement surgery.
- The Same Day Hip and Knee Replacement Model is an alternative care pathway for patients to access joint replacement surgery and be discharged within 24 hours.
- We worked with partners to adapt an evidence-based model and complete a diagnostic assessment at each site to identify challenges, gaps and opportunities in their current service.
- A tailored clinical redesign approach is now being implemented at Fairfield, Gosford, Nepean, Prince of Wales, Sutherland and Royal Prince Alfred Hospitals, and Coffs Harbour Health Campus.
Transform: new and disruptive ways of delivering care
Scaling the clinical implementation of patient reported measures across NSW Health
The Patient Reported Measures Program is being embedded into routine care throughout health services in NSW. It enables patients to provide direct and timely feedback to ensure care continues to meet their needs and drive health system improvements.
- Rollout of the Health Outcomes and Patient Experience (HOPE) IT platform continues, in partnership with eHealth NSW. New surveys and decision-support guides have been added; as well as improvements to reporting and usability.
- Information translated into nine languages to support culturally safe and inclusive care for patients.
- HOPE is now being integrated with the NSW Health Electronic Medical Record (eMR), providing efficiency, transparency and consistency in a patient’s care.
- A new framework Patient-reported outcome measures: Methods for analysis and reporting (PDF 1.5 MB) supports individual, service and system-level analysis of patient-reported outcome measures.
patient-reported experience measures surveys completed
patient-reported outcomes measures surveys completed
patients using HOPE
clinicians using HOPE
sites using HOPE
clinical areas using PRMs