Support your staff to build their cultural competence.
You can optimise care for Aboriginal people in your ward by prioritising cultural competency as a training requirement for your staff. This can be part of the orientation process and an ongoing action to improve cultural competence.
Provide cultural training for all staff such as the Health and Education Training Institute (HETI) module: Respecting the difference.
Ongoing training and education can be provided through the following formal and informal methods:
- Build the resources provided on this website into orientation for new staff
- Provide staff with an information pack including copies of the resources on this website or include a link to this website on your intranet
- Display details for Aboriginal Liaison Officer (ALO) and other Aboriginal support services prominently using the ward template poster
- Provide regular ward education or in-service
- Invite the ALO or local Elders, social workers and community services to provide additional staff training or just come in to talk with staff
- Offer skills development in clinical yarning and role playing
- Show the videos on social and diagnostic and management yarning to staff.
You should monitor completion of training and report on this to management for continuous improvement.
Examples of monitoring activities:
- Audit completion of the HETI Respect the Difference module
- Use sign-in sheets to monitor attendance at presentations and training
- Build the resources into orientation checklist.
See our implementation toolkit for videos, templates, posters and links to references and training resources.