Internationally, PRMs have been collected for some time; typically for the purposes of research, input into clinical quality registries, and/or quality improvement.
The NSW Health PRMs Program aims to take this approach further by using patient feedback within all levels of the healthcare system:
- At the point of care (to add value to clinicians and their patients)
- At the health service level
- At the health system level
Individual
Improve quality of care by informing care planning and management
Service
Identify what’s working well and areas for improvements
System
Evaluate system outcomes and value
The NSW health system is shifting focus, measuring value in terms of:
- health outcomes (quality of life and what is important to patients_
- patients' experience of care
- efficient and effective care
Patient-reported measures are reflected in the strategic objectives that are the cornerstone of the Future Health Strategy for NSW. The Strategy is a 10-year plan to deliver a vision for a sustainable health system, delivering outcomes that matter most to patients and the community, including:
Patients and carers have positive experiences and outcomes that matter - people have more control over their own health, enabling them to make decisions about their care that will achieve the outcomes that matter most to them.
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