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2017 Patient Experience Symposium

The Patient Experience Symposium aimed to bring people together to improve the experiences of care for people from NSW. The Symposium provided the opportunity for people to come together to network, learn and share their ideas, work and projects with each other, thereby building our knowledge of this evolving aspect of patient care.

The Symposium is a joint event by the Agency for Clinical Innovation, Clinical Excellence Commission, Health Education and Training institute, Bureau of Health Information, Cancer Institute NSW, eHealth, Mental Health Branch and Health and Social Policy Branch at the Ministry of Health and Health Consumers NSW.

First plenary session - Day 1

Welcome to Country

Official Symposium Opening

Carrie Marr, Chief Executive, Clinical Excellence Commission
Chris Shipway, Acting Chief Executive, Agency for Clinical Innovation

Symposium Launch

Elizabeth Koff, Secretary, NSW Health

Every Patient has a Story: Connecting people and purpose for patient experience excellence

Jason A. Wolf, President, The Beryl Institute, USA

Second plenary session - Day 1

Measuring what Matters: Consumer Involvement

Jacob Lippa, International Consortium for Health Outcomes Measurement

Real Talk: Consumers and Clinicians – An easy partnership?

Clinical Excellence Commission

Closing Comments

Agency for Clinical Innovation, Clinical Excellence Commission

Third plenary session - Day 2

Welcome Day Two

Alison Star, Clinical Excellence Commission

Symposium Day Two Launch

Associate Professor Brian McCaughan AM, ACI/CEC Board Chair

Looking Beyond Everyday Conversation: Bringing culture and diversity together

Jason A. Wolf, President, The Beryl Institute, USA

Didgeridoo Performance

Russell DawsonKoori People of NSW East Coast

Fourth plenary session - Day 2

Our Journey: How digital health communities helped us through one of the hardest times of our lives

Tim Blake, Engaged Patient and Carer, and Managing Director of Semantic Consulting

Health Consumers Communicating and Connecting: Stories from health consumers, carers and families

Anthony Brown, Serena Joyner, and Julia Brockhausen,Health Consumers NSW

Closing Comments

Clinical Excellence Commission, Agency for Clinical Innovation

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