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Patient Experience Resources

These resources relate to the monitoring, measurement and improvement of the non-clinical aspects of patient care and patient perception.

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Collect Stories

Resources to capture and analyse patient and carer experiences

https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/collect_stories

Format: Webpage

Subcategory: Collect patient stories Resource Type: Toolkits

Updated: 19 May 2021

Experience-Based Co-design Toolkit - Empathy Maps

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0005/419801/EBCD_Toolkit-Empathy_Maps.pdf

Format: PDF File (217.1 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 11 July 2018

Experience-Based Co-design Toolkit - Experience Map

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0004/419800/EBCD_Toolkit-Experience_Map.pdf

Format: PDF File (112.1 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - Experience Questionnaire

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0012/419799/EBCD_Toolkit-Experience_Questionnaires.pdf

Format: PDF File (291.3 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - Five Whys

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/419802/EBCD_Toolkit-Five_Whys.pdf

Format: PDF File (359.4 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - How Might We...?

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0011/419798/EBCD_Toolkit-How_Might_We.pdf

Format: PDF File (291.0 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - Journey Map

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0010/419797/EBCD_Toolkit-Journey_Map.pdf

Format: PDF File (297.4 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - Personas

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0009/419805/EBCD_Toolkit-Personas.pdf

Format: PDF File (802.1 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Experience-Based Co-design Toolkit - Storyboards

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0008/419804/EBCD_Toolkit-Storyboards.pdf

Format: PDF File (521.0 KB) Alternate Content: --

Subcategory: Experience-Based Co-design Toolkit Resource Type: Toolkits

Updated: 3 May 2018

Consumer enablement: evidence check

This evidence check is part of the development process of a framework for consumers to participate in the management of their healthcare and ongoing treatment decisions.

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/351429/Consumer_enablement_evidence_check.pdf

Format: PDF File (2.4 MB) Alternate Content: --

Subcategory: Methods for capturing patient and carers experience Resource Type: Evidence Reviews

Updated: 14 March 2017

Participant experience focus groups: facilitation guide

This guide shows how LHDs and PHNs can use focus groups to collect information about the participant experience with the ultimate aim of improving services.

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/333861/Participant-experience-focus-group-guide.pdf

Format: PDF File (612.3 KB) Alternate Content: --

Subcategory: Methods for capturing patient and carers experience Resource Type: Implementation Guides

Updated: 28 September 2016

2016 Patient Experience Symposium

https://aci.health.nsw.gov.au/resources/patient-experience/patient-experience-symposium/2016-patient-experience-symposium

Format: Webpage

Subcategory: Patient Experience Symposium Resource Type: Presentations

Updated: 19 May 2021

Consumer, carer and communication, Dept of Health, Victoria

A range of initiatives promoting and supporting consumer involvement in decision-making, service development, quality improvement and health policy development.

http://www.health.vic.gov.au/consumer/index.htm

Format: Webpage

Subcategory: Programs Resource Type: Web Resources

Updated: 16 November 2020

INVOLVE

INVOLVE is a national advisory Group, funded by the UK Department of Health, which aims to promote and support active public involvement in the NHS, public health and social care research.

http://www.invo.org.uk/about-involve

Format: Webpage

Subcategory: Programs Resource Type: Web Resources

Updated: 16 November 2020

48hr Follow Up video

https://vimeo.com/195870116

Format: Webpage

Subcategory: Story videos Resource Type: Other

Updated: 16 November 2020

Follow up: patient experience video

A man describes his experience of follow up after a stay in hospital

https://vimeo.com/203209411

Format: Webpage

Subcategory: Story videos Resource Type: Consumer Information

Updated: 16 November 2020

Healthily

Provides video and animation content about a range of medical conditions and social issues. The aim of the site is to improve patient health outcomes through the provision of compelling, trustworthy educational video resources.

https://healthily.com.au/

Format: Webpage

Subcategory: Story videos Resource Type: Web Resources

Updated: 4 December 2020

Self Management video

https://vimeo.com/195870362

Format: Webpage

Subcategory: Story videos Resource Type: Other

Updated: 16 November 2020

Self management video [with subtitles]

A woman describes her self management journey

https://vimeo.com/203209499

Format: Webpage

Subcategory: Story videos Resource Type: Consumer Information

Updated: 16 November 2020

Gem

Gem is a comprehensive online eLearning platform offering a range of interactive short courses on various topics for NSW Health staff

https://gem.workstar.com.au

Format: Webpage

Subcategory: Training Resource Type: Web Resources

Updated: 16 November 2020