Patient Experience Resources

These resources relate to the monitoring, measurement and improvement of the non-clinical aspects of patient care and patient perception.

Collect Stories

Resources to capture and analyse patient and carer experiences

https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/collect_stories

Format: Webpage

Subcategory: Collect patient stories Resource Type: Toolkits

Added: 22 August 2013 Updated: 16 June 2016

Deciding What Kind of Consumer to Engage

A summry of consideration for involving different types of patients and carers in healthcare improvement

https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/who

Format: Webpage

Subcategory: Collect patient stories Resource Type: Clinician Summaries

Added: 19 December 2014 Updated: 19 December 2014

How to Identify Patients and Carers

Identifying and engaging appropriate target consumer groups

https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/identify

Format: Webpage

Subcategory: Collect patient stories Resource Type: Clinician Summaries

Added: 5 January 2015 Updated: 5 January 2015

NRC+ Picker's Description of Positive Aspects of the Health Care Experience

Summary of the dimensions of care important to patients, developed by the NRC and Picker Institute.

https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/description_of_positive_aspects

Format: Webpage

Subcategory: Collect patient stories Resource Type: Clinician Summaries

Added: 19 December 2014 Updated: 5 January 2015

Focus Groups

Focus groups involve group discussion centred around gaining insight into what the patients think we, as health professionals, do well and how we can improve their experieince.

https://aci.health.nsw.gov.au/resources/patient-experience/methods/focus_groups

Format: Webpage

Subcategory: Methods for capturing patient and carers experience Resource Type: Clinician Summaries

Added: 5 January 2015 Updated: 5 January 2015

Participant experience focus groups: facilitation guide

This guide how LHDs and PHNs can use focus groups to collect information about the participant experience with the ultimate aim of improving services.

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/333861/Participant-experience-focus-group-guide.pdf

Format: PDF File (612.3 KB) Alternate Content: --

Subcategory: Methods for capturing patient and carers experience Resource Type: Implementation Guides

Added: 28 September 2016 Updated: 28 September 2016

Patient Tagalong - Map the Patient Journey

A patient journey provides a unique picture of how the local hospital environment operates through the eyes and ears of your patients.

https://aci.health.nsw.gov.au/resources/patient-experience/methods/journey

Format: Webpage

Subcategory: Methods for capturing patient and carers experience Resource Type: Clinician Summaries

Added: 5 January 2015 Updated: 5 January 2015

Patient Experience Tracker (PET) Fact Sheet

The Patient Experience Tracker (PET) is a small electronic hand held device which is used to collect patient feedback at the point of care.

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0017/253025/Patient-Experience-Trackers-Factsheetv2.pdf

Format: PDF File (439.1 KB) Alternate Content: Plain Text

Subcategory: Methods for capturing patient and carers experience Resource Type: Clinician Summaries

Added: 19 December 2014 Updated: 19 December 2014

Consumer, carer and communication, Dept of Health, Victoria

A range of initiatives promoting and supporting consumer involvement in decision-making, service development, quality improvement and health policy development.

http://www.health.vic.gov.au/consumer/index.htm

Format: Webpage

Subcategory: Other Resource Type: Web Resources

Added: 5 January 2015 Updated: 5 January 2015

INVOLVE

INVOLVE is a national advisory Group, funded by the UK Department of Health, which aims to promote and support active public involvement in the NHS, public health and social care research.

http://www.invo.org.uk/about-involve

Format: Webpage

Subcategory: Other Resource Type: Web Resources

Added: 5 January 2015 Updated: 5 January 2015

Patient Experience and Consumer Engagement: A Framework for Action

https://aci.health.nsw.gov.au/__data/assets/pdf_file/0005/256703/peace-framework.pdf

Format: PDF File (494.5 KB) Alternate Content: Plain Text

Subcategory: Patient Experience and Consumer Engagement Resource Type: Frameworks

Added: 20 February 2015 Updated: 20 February 2015

Improving Patient and Staff Experience Program

https://aci.health.nsw.gov.au/resources/patient-experience/programs/ipse

Format: Webpage

Subcategory: Programs Resource Type: Other

Added: 19 December 2014 Updated: 19 December 2014

NSW Patient Survey Program

The NSW Patient Survey Program gathers information from patients across NSW about their experience with services in hospitals and other healthcare facilities.

https://aci.health.nsw.gov.au/resources/patient-experience/programs/patient-survey

Format: Webpage

Subcategory: Programs Resource Type: Clinician Summaries

Added: 5 January 2015 Updated: 5 January 2015

Dementia Carers’ Experience Videos

Going to hospital for emergency care or for a routine procedure can be a very stressful experience. For people with dementia and their carers, such an experience can be even more frightening, confusing and stressful. This short film shares the experience of three families.

https://aci.health.nsw.gov.au/resources/patient-experience/stories/dementia-carers-video

Format: Webpage

Subcategory: Story videos Resource Type: Toolkits

Added: 11 December 2014 Updated: 11 December 2014

Improving the experience of hospitalisation for people with intellectual disability

Daniel's story of his experience of hospitalisation, with tips for best practice of caring for people with intellectual disability in hospital

https://aci.health.nsw.gov.au/resources/patient-experience/stories/improving-the-experience

Format: Webpage

Subcategory: Story videos Resource Type: Web Resources

Added: 21 June 2016 Updated: 21 June 2016

RealTime Health

Provides video and animation content about a range of medical conditions and social issues. The aim of the site is to improve patient health outcomes through the provision of compelling, trustworthy educational video resources.

http://realtimehealth.com.au/

Format: Webpage

Subcategory: Story videos Resource Type: Web Resources

Added: 5 January 2015 Updated: 5 January 2015