Patient Experience Resources
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Collect Stories
https://aci.health.nsw.gov.au/resources/patient-experience/collect-stories/collect_stories
Format: Webpage
Updated: 16 June 2016
Experience-Based Co-design Toolkit - Empathy Maps
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0005/419801/EBCD_Toolkit-Empathy_Maps.pdf
Format: PDF File (217.1 KB) Alternate Content:
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Updated: 11 July 2018
Experience-Based Co-design Toolkit - Experience Map
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0004/419800/EBCD_Toolkit-Experience_Map.pdf
Format: PDF File (112.1 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - Experience Questionnaire
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0012/419799/EBCD_Toolkit-Experience_Questionnaires.pdf
Format: PDF File (291.3 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - Five Whys
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/419802/EBCD_Toolkit-Five_Whys.pdf
Format: PDF File (359.4 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - How Might We...?
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0011/419798/EBCD_Toolkit-How_Might_We.pdf
Format: PDF File (291.0 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - Journey Map
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0010/419797/EBCD_Toolkit-Journey_Map.pdf
Format: PDF File (297.4 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - Personas
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0009/419805/EBCD_Toolkit-Personas.pdf
Format: PDF File (802.1 KB) Alternate Content:
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Updated: 3 May 2018
Experience-Based Co-design Toolkit - Storyboards
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0008/419804/EBCD_Toolkit-Storyboards.pdf
Format: PDF File (521.0 KB) Alternate Content:
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Updated: 3 May 2018
Consumer enablement: evidence check
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/351429/Consumer_enablement_evidence_check.pdf
Format: PDF File (2.4 MB) Alternate Content:
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Updated: 14 March 2017
Participant experience focus groups: facilitation guide
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0006/333861/Participant-experience-focus-group-guide.pdf
Format: PDF File (612.3 KB) Alternate Content:
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Updated: 28 September 2016
2015 Patient Experience Symposium
https://aci.health.nsw.gov.au/resources/patient-experience/patient-experience-symposium/2015-patient-experience-symposium
Format: Webpage
Updated: 26 July 2016
2016 Patient Experience Symposium
https://aci.health.nsw.gov.au/resources/patient-experience/patient-experience-symposium/2016-patient-experience-symposium
Format: Webpage
Updated: 26 July 2016
Consumer, carer and communication, Dept of Health, Victoria
http://www.health.vic.gov.au/consumer/index.htm
Format: Webpage
Updated: 16 November 2020
INVOLVE
http://www.invo.org.uk/about-involve
Format: Webpage
Updated: 16 November 2020
Chronic care stories
https://aci.health.nsw.gov.au/resources/patient-experience/stories/stories
Format: Webpage
Updated: 12 January 2017
Dementia Carers’ Experience Videos
https://aci.health.nsw.gov.au/resources/patient-experience/stories/dementia-carers-video
Format: Webpage
Updated: 11 December 2014
Follow up: patient experience video
https://vimeo.com/203209411
Format: Webpage
Updated: 16 November 2020
Healthily
https://healthily.com.au/
Format: Webpage
Updated: 4 December 2020
Improving the experience of hospitalisation for people with intellectual disability
https://aci.health.nsw.gov.au/resources/patient-experience/stories/improving-the-experience
Format: Webpage
Updated: 13 February 2017
Rehabilitation Patient Stories
https://aci.health.nsw.gov.au/resources/patient-experience/stories/rehabilitation-stories
Format: Webpage
Updated: 26 July 2016
Self management video [with subtitles]
https://vimeo.com/203209499
Format: Webpage
Updated: 16 November 2020
Stroke: Written by the Mob for the Mob
https://aci.health.nsw.gov.au/resources/patient-experience/stories/stroke-written-by-the-mob
Format: Webpage
Updated: 11 January 2016
Gem
https://gem.workstar.com.au
Format: Webpage
Updated: 16 November 2020
Young people with urinary incontinence - Health professional guide
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0009/404793/ACI_0024_PISCES_Health_professional_guide.pdf
Format: PDF File (455.9 KB) Alternate Content:
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Updated: 26 February 2018
PISCES Patient experience report
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0003/421896/ACI_0024c-PISCES_Patient-experience-report-A4_FINAL.pdf
Format: PDF File (1.5 MB) Alternate Content:
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Updated: 15 May 2018
PISCES Project overview
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0004/421897/ACI_0024d-PISCES_Project-overview-A4_FINAL-1505.pdf
Format: PDF File (628.8 KB) Alternate Content:
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Updated: 15 May 2018
PISCES Telehealth guide
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0005/421898/ACI_0024d-PISCES_Telehealth-guide-A4_FINAL-1505.pdf
Format: PDF File (1.7 MB) Alternate Content:
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Updated: 15 May 2018
Young people with urinary incontinence - Data evaluation report
https://aci.health.nsw.gov.au/__data/assets/pdf_file/0008/406169/PISCES_Data-evaluation-report-ACI_0024.pdf
Format: PDF File (1.6 MB) Alternate Content:
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Updated: 6 March 2018
Young people with urinary incontinence
https://aci.health.nsw.gov.au/resources/patient-experience/young-people-with-urinary-incontinence/young-people-with-urinary-incontinence
Format: Webpage
Updated: 18 July 2016