Building collaborative cultures of care

within NSW mental health services

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Governance

Establishing governance structures that reflect the collaborative relationships with people with lived experience of mental health issues and caring, families and kinship groups, can help to identify opportunities for improvement and co-design innovations.

In practice

  • Attending mental health units in a timely fashion during or directly after seclusion events to ensure staff, people with lived experience of mental health issues and caring, families and kinship groups are supported and debriefing occurs.
  • Embracing co-design principles and strategies, and develop a mandate to ensure all staff understand and adhere to an overall philosophy of partnership in care and services.
  • Supporting the administration of Consumer Carer Councils to advocate for the rights of consumers and carers.
  • Strengthening the principles and practical strategies for collaboration with people with lived experience of mental health, particularly at the individual level (such as personal plans to prevent the use of restrictive practices).

Examples

Mental health services community participation and partnerships

MNCLHD Mental Health Services have many effective networks and partnerships with both government and non-government services.

https://mnclhd.health.nsw.gov.au/services/mental-health-alcohol-other-drugs/community-participation-and-partnerships/

Leadership

Community engagement and consumer participation framework 2015-2017

Outlines a program that will engage consumers, carers and individual groups in the community in relation to the provision of health services and facilitate their involvement in decision making, planning and evaluation of care provided.

https://mnclhd.health.nsw.gov.au/wp-content/uploads/MNCLHD-Community-and-Consumer-Engagement-Framework1.pdf

Leadership