Quality improvement
Leaders establish and champion collaborative processes and practices with people with lived experience of mental health issues and caring, families and kinship groups on daily approaches to care.
In practice
- Embracing co-design principles to ensure people with lived experience and caring, families and kinship groups are involved in defining the problem and designing the solution.
- Identifying opportunities to work in partnership for quality improvement activities, and establishing a clear understanding on how this will occur amongst all stakeholders.
- Embedding feedback mechanisms for care and service delivery.
- Proactively obtaining and analysing performance data to co-produce improvements.
- Identifying project teams (including project leads, champions, peer workers and executive sponsor) to drive improvements in collaborative cultures.