Principles of Consumer Enablement
The goal of consumer enablement is for consumers, carers and communities to work in true partnership with healthcare providers, to achieve outcomes that matter to them.
- Consumer enablement is based on the principles of person-centred care, which is a key component of high-quality healthcare.
- A thorough assessment of each person as an individual is essential. Physical, psychological, social, literacy and environmental factors should be assessed where appropriate, according to relevant and evidence-based impact scales.
- Assessments should always be underpinned by clinical judgement and decision making in partnership with the person.
consumers are engaged as true partners in their healthcare.
- Compassion and empathy:
healthcare is always delivered with compassion and empathy.
two-way trust is established and maintained.
- Carers and family:
the support and expertise of carers, families and communities is recognised, encouraged and valued.
diversity is valued, and the different needs of people are understood and provided for.
- Continuous learning:
consumers and clinicians strive to continuously improve their knowledge, skills, health literacy and self-management strategies, and foster environments that support ongoing learning.
What does success look like?
- Consumers are active participants in managing their own health, and we identify what matters most to them.
- Consumers and healthcare providers work in genuine partnership to support the consumers’ wellness and healthcare needs.
- The health system delivers funding models and policies that support consumer enablement principles and approaches.
- Healthcare providers across NSW promote the delivery of safe, coordinated and integrated care, centred on people’s needs.