Trauma-informed care is an approach to service delivery based on an understanding of the ways trauma affects people’s lives, their service needs and service usage.
What is trauma?
Trauma is defined as an event, series of events or set of circumstances that are experienced as physically or emotionally harmful or life threatening.
Trauma-informed care incorporates:
Safety - ensuring physical and emotional safety
Choice - individuals have choice and control
Empowerment - prioritising enablement and skill building
Trustworthiness - task clarity, consistency, interpersonal boundaries
Collaboration - sharing decision making and power
