The contact details for patients or the authorised representative is necessary for two main reasons.

  1. To facilitate the contacting of patients by the TORQUE Registry Support Nurse undertaking the trauma PRM surveys at the appropriate timepoints following discharge from hospital.
  2. As part of the follow up calls, the Trauma PRM program staff are required to conduct a patient verification process for each call. That is to ensure the correct patient or authorised representative is contacted for the follow up calls and ensure confidentiality and legal requirements are upheld.


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