Feedback on the Models of Care for Virtual Care – Communication with families and Handover

The NSW Agency for Clinical Innovation is seeking feedback on the attached draft document: Model of Care- Use of virtual care in PICU to enhance communication with parents/carers and families and Model of Care - Enhancing clinical handover of patient care through use of virtual care modalities.

Addressing recommendations

In 2019 the NSW Ministry of Health released the Neonatal and Paediatric Intensive Care Services Consultation Report and Recommendations (PICNIC), which supports the planning and provision of neonatal intensive care unit (NICU) and paediatric intensive care unit (PICU) services in NSW. The attached document addresses the PICNIC recommendation: ‘3.1.3 Review and implement telehealth models to enhance communication with parents/carers and families, including a focus on using telehealth to prepare families for transfer of care and 3.2.3 Review and implement telehealth models to enhance clinical handover of patient care’.

The documents have been developed to improve and enhance communication with clinicians, parents/carers and families of paediatric patients and clinical handover using virtual care. They outline how virtual care can be embedded in usual practice by using virtual care tools such as videoconferencing and audio calls to connect and enhance communication with clinicians, parents/carers, and families and clinical handover.

The document was developed with an expert multidisciplinary clinician working group, including a review of the current evidence, relevant incident data using IIMS and IIMS+, a gap analysis of existing models and current practice.

Please provide feedback via the ACI secure link below by 24 August 2022 and circulate broadly.

If you have any enquires please contact Linda Williams, Intensive Care NSW Network Manager via email at

This form is accessible via distributed link.