NSW Emergency Department Operational Efficiency Workshop
On the 29th March 2012, the NSW Ministry of Health and the Emergency Care Institute NSW held a workshop for ED clinicians and managers on Emergency Department (ED) Operational Efficiency. The keynote speaker was Dr Dan Smith, an ED Physician from Dallas, Texas, USA, who has previously presented in Australia at the 2011 Improving the Healthcare Experience ED Masterclass.
Dr Smith is part of the Studer Group, based in the US, who work with organizations in achieving, sustaining, and accelerating exceptional clinical, operational, and financial outcomes. More information can be found on their website.
The workshop foccussed on:
- Operational flow and the efficient ED
- Communication efficiency
- Collaboration and culture
- Using objective measurement to drive process change
Program
For a copy of the program please click here.
Presentations
National Emergency Access Target
Dr Sally McCarthy Medical Director, ECI 
NSW ED Activity Based Funding
Daniel Comerford Project Director, Emergency and Patient Flow Redesign, NSW Ministry of Health 
Operational Efficiency in the ED
Dr Dan Smith ED Physician, Texas 
Communication in the ED: Evidence-Based Approaches
Dr Dan Smith ED Physician, Texas 
Collaboration and Culture: The ED Team Needs You
Dr Dan Smith ED Physician, Texas Using Objective Measurements to Drive Process Change - interactive workshop session
Dr Dan Smith ED Physician, TexasEvaluation
All attendees were encouraged to complete an evaluation form provided to attendees on the day. Click here to view the evaluation report from the day based on the submitted evaluation forms.
Further Information
For further information regarding the workshop, please contact
- Sarah Hoy on SAHOY@doh.health.nsw.gov.au or (02) 9391-9410
- Vanessa Evans on vanessa.evans@aci.health.nsw.gov.au or (02) 8644-2166