NSW Emergency Department Operational Efficiency Workshop

On the 29th March 2012, the NSW Ministry of Health and the Emergency Care Institute NSW held a workshop for ED clinicians and managers on Emergency Department (ED) Operational Efficiency. The keynote speaker was Dr Dan Smith, an ED Physician from Dallas, Texas, USA, who has previously presented in Australia at the 2011 Improving the Healthcare Experience ED Masterclass.

Dr Smith is part of the Studer Group, based in the US, who work with organizations in achieving, sustaining, and accelerating exceptional clinical, operational, and financial outcomes. More information can be found on their website.

The workshop foccussed on:

  • Operational flow and the efficient ED
  • Communication efficiency
  • Collaboration and culture
  • Using objective measurement to drive process change


For a copy of the program please click here.


National Emergency Access Target

Dr Sally McCarthy
Medical Director, ECI

NSW ED Activity Based Funding

Daniel Comerford
Project Director, Emergency and Patient Flow Redesign, NSW Ministry of Health

Operational Efficiency in the ED

Dr Dan Smith
ED Physician, Texas

Communication in the ED: Evidence-Based Approaches

Dr Dan Smith
ED Physician, Texas

Collaboration and Culture: The ED Team Needs You

Dr Dan Smith
ED Physician, Texas

Using Objective Measurements to Drive Process Change - interactive workshop session

Dr Dan Smith
ED Physician, Texas


All attendees were encouraged to complete an evaluation form provided to attendees on the day. Click here to view the evaluation report from the day based on the submitted evaluation forms.

Further Information

For further information regarding the workshop, please contact


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