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The ECI on behalf of the ACI and the State of New South Wales is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability, including disabled people, people with visual impairments and those with motor deficiencies and cognitive disabilities. This includes ensuring that content is available to those using assistive technology or accessibility features. By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.

The ECI on behalf of the ACI and the State of New South Wales endeavours to conform to the Web Content Accessibility Guidelines (WCAG 2.0) Level A which provide advice on making websites more user friendly for everyone. This site has been built using code compliant with W3C standards (HTML and CSS) and displays correctly in current browsers. By using standards-compliant HTML/CSS code, any future browsers will also display it correctly.

Whilst we strive to adhere to the above guidelines and standards we recognise that it is not always possible to do so throughout the website. There will also be occasions where we do not meet your expectations. If you come across any issues or have any suggestions for improvement please let us know by contacting us (hyperlink) so that we can investigate how to address these.

What are Access Keys

Access keys function exactly like hot keys in any Microsoft application. They are intended as an accessibility aid for vision impaired users to skip directly to relevant links or content areas on a page.

To use the access keys on this website, Windows users can navigate with the access key feature by typing ALT + ACCESS KEY followed by RETURN. Firefox users need instead to type ALT + SHIFT + ACCESS KEY. Using a Mac, you will need to use CTRL + ACCESS KEY (not COMMAND + ACCESS KEY, which can produce undesirable effects).

List of access keys currently supported:

H = jump to home page link
C = jump to content
N = jump to primary navigation

The text is too small for me to read - how can I change it?

If the font is too small for you to read, we recommend that you increase the font size in your browser or use the browser’s zoom functionality.

  • In Internet Explorer, go to View > Text size and select Larger or Largest.

  • In Firefox, go to View > Zoom and select Zoom in.

  • In Chrome, go to View and select Zoom in.

You could also try decreasing the resolution of your screen.

Converting PDF files

The ECI website contains a range of downloadable documents in the PDF, DOC, XLS and PPT formats.

PDF files can be opened using the free Adobe Reader application, available for download from The Adobe website also provides a service to convert PDF files to HTML. The Adobe website and the Trace Research Centre provide services to convert Acrobat PDF files to plain text or HTML via e-mail.

DOC, XLS and PPT files can be opened using the Microsoft Office suite of products. An open-source alternative to Microsoft Office can be downloaded for free from

© Agency for Clinical Innovation 2023