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What is it

Telehealth is the delivery of health-related services and information via telecommunications technologies such as video conferencing. 

How it works

A metropolitan hospital will establish an arrangement with a regional or rural facility to provide health services via videoconference. The two facilities will determine a funding arrangement for providing the services. For example, a geriatrician from a metropolitan hospital provides dementia telehealth services to a regional Medicare Local (ML) which has a Registered Nurse (RN) to help facilitate the assessment. The state funds the telehealth equipment, the ML funds the RN, and the Metropolitan facility receives Medicare Benefits Schedule (MBS) funding from the federal government for each patient that is assessed.


These models are delivered across community, primary and acute care and are facilitated by a mix of clinical and non-clinical staff including RNs, geriatricians, clinical nurse consultants and administrative coordinators.

Success factors

  • Strong governance arrangements between telehealth facilities
  • Information technology frameworks that support telehealth.

Models in operation

  • Consultative Geriatric Service (Concord and Western NSW)
  • Telehealth Dementia Clinic (Hornsby-Armidale)
  • Telehealth service (Wagga Wagga)