Sharing Simple Solutions for Better Hospital Care
The ACI Innovation Exchange provides a collaborative place online to share and promote local innovation and improvement projects and resources. It is the place to showcase great work that is happening, to promote innovations and improvements to health services, and recognise the commitment and expertise of staff working in the NSW Health system.
Sharing Simple Solutions are local improvement initiatives that are both simple in their approach and valuable in their outcomes.
If you have seen a simple approach that you would like to share please contact Kate Lloyd on 02 9464 4623 or kate.lloyd@health.nsw.gov.au
Simple Solutions
Being in hospital can be a confusing time. You meet many different hospital staff members and getting your head around who is who can be baffling. The Carer Support Service at Northern Sydney Local Health District has developed a patient/carer leaflet that clearly and simply outlines the roles that different staff members perform in patient care.
The leaflet includes:
- Medical Staff
- Staff specialist / Visiting medical officer
- Registrar
- Residents and interns
- Nursing Staff
- Nurse in charge
- Registered nurse
- Enrolled nurse
- Clinical nurse educators
- Clinical nurse specialists / consultants
- Allied Health Staff
- Social workers
- Occupational therapist
- Physiotherapist
- Speech pathologists
- Dietitans
Who's who of hospital staff (Word)
Who's who of hospital staff (pdf)
Contact
Sarah Collins
Carer Support Service
Royal North Shore Hospital
Northern Sydney LHD
Phone: 02 9462 9488
Email: sarah.collins@health.nsw.gov.au
Liverpool Hospital is one of the biggest and busiest hospitals in Australia and can often be a little overwhelming to patients and their visitors. As part of a larger project on wayfinding the team at Liverpool Hospital developed simple slips to help people navigate their way through the hospital without having to remember all the details given to them by the reception staff. If people get lost along the way, staff can assist them by looking at the slip and then guide them to their destination.
The slips are printed in a cost effective single colour on yellow paper (10.5cm x 7.5cm) in pads of 100 with black print and include a space for the following information:
- Lift (A-B)
- Level (1-5)
- Ward
- Bed No
- Clinic
- Reception No
- Other
Contact
Maryann Ciccone
Marketing and Donations Manager
Liverpool Hospital
South Western Sydney Local Health District
Phone: 02 8738 8401
Email: Maryann.Ciccone@sswahs.nsw.gov.au
Acute Care for Children and Older People Stream
Contact
Linda Soars
Clinical Associate Director, Acute Care for Children and Older People Stream