Close apps running in the background

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If your audio or video are not working, other apps running in the background may already be using the microphone or camera.

iOS

Double-tap the Home button or swipe up from the bottom of the screen to view apps currently running.

Swipe an app's screen up to close the app.

Close all other apps apart from the browser you are using for myVC.

Android

Tap the multi-task button (square icon usually in the bottom-right corner) to view apps currently running.

Swipe left or right to close an app.

Close all other apps apart from the browser you are using for myVC.

On a computer

Check if you are running another app that uses your microphone or camera, such as:

  • Microsoft Teams
  • Pexip
  • Skype for Business
  • Zoom

Closing other browser windows apart from the one you are using for myVC.

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