My waiting queue

 

Active call – call status column (first column on waiting queue)

  • Indicates that the participant is currently in an active videoconference.
  • When you hover your mouse over this icon, you will be shown all participants in the call.
 

Active chat – call status column (first column on waiting queue)

  • This indicates that the participant is currently in an active chat.
  • When you hover your mouse over this icon, you will be shown all participants in the chat.
 

Waiting less than 5 mins – call status column (first column on waiting queue)

  • This indicates that the participant has been waiting less than 5 minutes.
  • The number in this tile indicates the exact number of minutes the participant has been waiting.
 

Waiting more than 5 minutes – call status column (first column on waiting queue)

  • The number in this tile indicates the exact number of minutes the participant has been waiting.
 

Returned or transferred – call status column (first column on waiting queue). Can be on a red or orange tile

  • This indicates that a participant has been returned to, or transferred, to the waiting queue.
  • Returned participants have connected with a team member by either chat or call, and then have been returned to waiting queue.
  • Transferred participants initially attended a different service’s myVC room and have now been transferred to your service waiting room.
 

Colour key – in column header on call status column (first column on waiting queue) and audio/video result column (last column on waiting queue)

  • Clicking on this icon will open a colour key and identify what each colour represents in that column
 

Medicare billing accepted – next to patient name in patient name column

  • This will only be shown on patient rows. It will not appear on other participant rows.
  • It indicates that the patient has accepted Medicare billing on their behalf.
 

Medicare billing declined – next to patient name in patient name column

  • This will only be shown on patient rows. It will not appear on other participant rows.
  • It indicates that the patient has declined Medicare billing on their behalf.
 

Present participant – next to other participant in the other participant column

  • This indicates that the patient and another participant have joined myVC from the same physical location.
 

OK microphone/audio – audio/video result column

  • This indicates that the participant rated their audio/microphone quality as OK when they joined myVC.
 

OK camera/video – audio/video result column

  • This indicates that the participant rated their video/camera quality as OK when they joined myVC.
 

Poor camera/video – audio/video result column

  • This indicates that the participant rated their audio/microphone quality as poor when they joined myVC.
 

Poor camera/video – audio/video result column

  • This indicates that the participant rated their video/camera quality as poor when they joined myVC.
 

Not tested microphone/audio – audio/video result column

  • This indicates that the participant did not test or did not rate their audio/microphone quality as they joined myVC.
 

Not tested camera/video – audio/video result column

  • This indicates that the participant did not test or did not rate their camera/video quality as they joined myVC.
 

No microphone/audio – audio/video result column

  • This indicates that the participant has specified that they had no audio/microphone when they joined myVC.
 

No camera/video – audio/video result column

  • This indicates that the participant has specified that they had no camera/video when they joined myVC.
  
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