System administrator

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System administrators of myVC have full administrative management of the myVC platform for their organisation.

System administrators are responsible for establishing, managing, reporting and removing virtual rooms. This includes providing access to coordinators. It also may include supporting users to develop knowledge of the system and ensuring that they have the capability to support others.

System administrators are virtual care or telehealth managers and other local health district (LHD) staff. LHD or special health networks are encouraged to nominate up to three individuals as myVC system administrators.

System administration access is managed by the ACI Virtual Care manager and the eHealth NSW Conferencing Services manager. They are required to complete a myVC administrator competency assessment that requires intensive training and support.

The ACI Virtual Care manager, email, and the eHealth Conferencing Services Team, email (see How to get technical support) have global administration access. This means they have access across the system and can be contacted in an emergency to amend room settings.

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