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There are five interpreter services in NSW Health. Each LHD has a service level agreement and a process in place to book an interpreter service. Not all the interpreter services in NSW are using myVC.

It is preferred that an interpreter supporting a clinical service will connect to the identified clinical room through the user interface.

Alternatively, where the clinical service has no myVC room set up, the interpreter will act as the host of the session. They will need to manage the waiting queue by connecting the participants to the virtual consultation. Interpreters will need information from the clinician to confirm all participants who should be connected as a part of the consultation.

Interpreters are required to manage their own user profile and any changes to their availability.

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