Measurement and Collection

The ACI has ensured that the measures being used in the PRMs Program are easy to complete and capture a range of patient outcomes and experiences.

The ease of completing patient reported measures

A commonly expressed concern from healthcare workers is that some of their patients might not be willing or able to complete the measures on a tablet device. Our experience has shown that most measures take a short time  to complete (approximately 2-5 minutes) and people find using a tablet device to be acceptable and easy.

The use of a tablet device allows for:

• Adjustable font size
• Voice function ‘Read-out-loud’ mode (converting text to speech) available on new tablet devices.
• Tools to be provided in different languages from late 2020.

Assisting people to complete patient reported measures

A healthcare worker, carer or family member can also assist the person to complete the measures (for example, a person with vision impaired may have their carer to read out the questions and have them record their answers).

If someone helps a person complete the PRMs, it is important for the PRMs to be answered from the perspective of the patient and not the person filling out the measure.