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Information Technology

The ACI PRMs Program is working with interested sites around NSW to build capacity and infrastructure to capture and use PRMs routinely in their clinical setting. These sites are diverse and include GP practice settings, outreach settings, outpatient and inpatient hospital settings.

As an interim solution, the ACI has invested in the ‘REDCap’ program and developed a web-based PRM Portal* to support the electronic collection and reporting of PRMs. The Portal is using the REDCap software created by Vanderbilt University (Tennessee, USA) and allows people to complete PRMs on a tablet device at home or in the waiting room before their clinical appointment.

For the PROMs, a summary report is immediately available to view via the same portal to use in the clinical consultation.

As the PREMs information provided is anonymous (cannot be linked back to the person who provided the feedback), the ACI PRM team provides monthly summary reports for the participating services.

*The PRM Portal is hosted in a ‘.gov’ domain and adheres to the strict privacy and confidentiality policies of NSW Health.


Future IT system

The ACI and NSW eHealth are currently working to select an appropriate vendor to deliver an IT solution to enable the implementation of PRMs across NSW. 

A rigorous selection process has been followed to procure a PRM system that is able to integrate with the different clinical information systems that are used in the hospital, community and primary care settings. 

Once selected, the vendor will commence configuring the IT system to meet the identified requirements and then work with the 11 Proof of Concept sites to transition over to the new system and ensure the functions are working for each setting. Redcap will be used until early 2018 while the transition is being completed.