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Continuous Capability Building

Working with healthcare providers to build capability in redesign, project management and change management through the Centre for Healthcare Redesign.

The Centre for Healthcare Redesign (CHR) is implementing a state-wide capability development program to provide frontline staff with the knowledge and skills to improve access to care and improve patient experiences.

Local Health Districts (LHDs) and Specialty Health Networks (SNs) receive greater than 50% of Redesign funding to support the employment of Senior Redesign and Innovation Leaders to build capability at the local level, and includes funds to support local redesign activities.

The CHR offers a range of formal and informal capability development programs to support service improvement. They include:

CHR Graduate Certificate Program

An intensive and comprehensive program supporting frontline staff to undertake projects of strategic importance, and develop capability in Project Management, Redesign and Change Management. The Graduate Certificate Program is delivered in partnership with the University of Tasmania, and uses a mixed methodology approach of eLearning, face to face workshops and workplace coaching.

For more information please visit CHR program page.


A comprehensive eLearning program covering core knowledge for the Redesign Graduate Certificate is available for all NSW Health free of charge.

NSW Health Coaching Program

The ACI has been offering high level coaching to graduates of the Centre for Healthcare Redesign (CHR) Graduate Certificate program since 2015, in addition to some bespoke programs. Coaching has emerged as a key development tool and for helping high value and high potential staff develop their leadership capacity.