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- Continuous capability building We work with healthcare providers to build capability in redesign, project management and change management
- Clinical Innovation Program Discovering, developing and providing support for the successful implementation of clinical innovation
- Implementation support We work with our Networks and healthcare providers to assist healthcare innovations into practice across metropolitan and rural areas
- Knowledge sharing We partner with healthcare providers to support collaboration, learning capability and knowledge sharing on healthcare innovation and improvement
- Working with consumers We work with consumers, our Networks and healthcare providers to promote consumer-led redesign of healthcare
- Patient Reported Measures The Patient Reported Measures program endeavours to support patients and clinicians, and add value to their interactions
- Research We use the latest findings to inform and shape best practice
- Service redesign and evaluation We apply redesign methodology to assist healthcare providers to review and improve the quality, effectiveness and efficiency of services
- Telehealth Telehealth can help break down the barrier of distance for patient treatment and care and also improve staff education and networking