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Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service
2019. The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for improvement that
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2018. Nepean Hospital provided patients in a trial ward with a template containing prompts, so they could deliver a handover of their healthcare journey once a day to nursing staff.
NSW Health Award
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Aboriginal Wellbeing Hospital Discharge Booklet
2021. An Aboriginal cultural resource was developed to improve the hospital discharge journey of Aboriginal patients, families and carers in MNCLHD. The clinical redesign process involved monitoring data, developing culturally appropriate resources and
NSW Health Award
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https://aci.health.nsw.gov.au/ie/projects/aboriginal-wellbeing
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2021. The Forensic Hospital developed a tool to help patients prepare for their Mental Health Review Tribunal, held every six months. This tool was designed to increase the satisfaction of patients with their level of engagement in Tribunals.
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https://aci.health.nsw.gov.au/ie/projects/me-myself-my-tribunal
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2017. Blacktown Mount Druitt Hospital (Blacktown Campus) added Carer Zones to single rooms in its new Clinical Services Building, so carers can stay at the hospital overnight in comfort.
NSW Health Award
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https://aci.health.nsw.gov.au/ie/projects/caring-for-our-carers
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Together, we will listen deeply: Family and Carer Engagement (FACE)
2023. This project aims to facilitate collaboration and enable meaningful partnerships between Justice Health NSW and the families and carers of patients in custodial care.
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No buts about it – hospital gown review
2020. This project looked at how the most common hospital gown used in NSW public hospitals could be improved for patients, clinicians and the health system. Patients report that the hospital gown is unsuitable mostly due to the lack of modesty it
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https://aci.health.nsw.gov.au/ie/projects/hospital-gown-review
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Saving lives in the morgue: forensic medicine social work
2019. The forensic medicine social work service is being redesigned for people who are traumatically and suddenly bereaved, so they feel supported and well informed when facing a potentially disempowering and complex medical and coronial system.
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https://aci.health.nsw.gov.au/ie/projects/saving-lives-in-the-morgue
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Mali Marambir Ngurang Lachlan: To Make Better Place Lachlan
2021. Lachlan Health Service incorporated Wiradjuri language and culture into the redevelopment of Forbes and Parkes hospitals, including Wiradjuri gugaa (goanna) totem designs on the main entry doors and Wiradjuri signage throughout the hospitals.
Local health district award
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https://aci.health.nsw.gov.au/ie/projects/mali-marambir-ngurang-lachlan
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Taking ‘Baby Steps’ towards starting pregnancy care sooner
2021. Five key solutions, targeting referral, bookings management and care delivery were co- designed with consumers with the aim of improving access and increasing the number of women commencing specialised antenatal care earlier in pregnancy. Outcomes
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