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Perioperative Project (Project POP)

2020. The aim of the project was to to improve patient and staff experience through better management of surgical activity at Fairfield Hospital by December 2020.

Tags: Consumer engagement

https://aci.health.nsw.gov.au/ie/projects/perioperative-project

Intensive Care Unit patient and family videoconferencing model

2021. The service uses existing technology at the patient’s bedside and an approved NSW Health videoconferencing platform to facilitate family meetings and maintain family connections.

Tags: Virtual care, Consumer engagement

https://aci.health.nsw.gov.au/ie/projects/intensive-care-patient-family-video-conferencing

Reducing the Time Frame to Complete the Electronic Donor Record

2018. This project developed a number of tools and guides to help staff collect data and enter it into the electronic donor record more efficiently.

Tags: Efficiency, Consumer engagement, Staff experience

https://aci.health.nsw.gov.au/ie/projects/electronic-donor-record

The Smallest Things Can Make the Biggest Difference

2018. Broken Hill Health Service in Far West Local Health District implemented the person-centred sunflower tool, to improve communication and build a rapport between staff, patients and carers.

Tags: Consumer engagement, Aged health

https://aci.health.nsw.gov.au/ie/projects/smallest-things

Intangible Storytelling Project

2021. A multimedia project which tells the stories of inspirational carers and the vital role they play in the community.

Local health district award

Tags: Aboriginal health, Mental health, Consumer engagement

https://aci.health.nsw.gov.au/ie/projects/intangible-storytelling-project

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

2019. The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for improvement that

Tags: Consumer engagement, Staff experience, Ophthalmology

https://aci.health.nsw.gov.au/ie/projects/eyes-open

Aboriginal Wellbeing Hospital Discharge Booklet

2021. An Aboriginal cultural resource was developed to improve the hospital discharge journey of Aboriginal patients, families and carers in MNCLHD. The clinical redesign process involved monitoring data, developing culturally appropriate resources and

NSW Health Award

Tags: Consumer engagement, Integrated care, Patient flow, Aboriginal health

https://aci.health.nsw.gov.au/ie/projects/aboriginal-wellbeing

The Patient’s Voice

2018. Nepean Hospital provided patients in a trial ward with a template containing prompts, so they could deliver a handover of their healthcare journey once a day to nursing staff.

NSW Health Award

Tags: Consumer engagement

https://aci.health.nsw.gov.au/ie/projects/patients-voice

Me, Myself and My Tribunal

2021. The Forensic Hospital developed a tool to help patients prepare for their Mental Health Review Tribunal, held every six months. This tool was designed to increase the satisfaction of patients with their level of engagement in Tribunals.

Tags: Consumer engagement, Mental health

https://aci.health.nsw.gov.au/ie/projects/me-myself-my-tribunal

Perioperative Project (Project POP)

2021. Five key solutions, targeting referral, bookings management and care delivery were co- designed with consumers with the aim of improving access and increasing the number of women commencing specialised antenatal care earlier in pregnancy. Outcomes

Tags: Consumer engagement, Maternity, Referral

https://aci.health.nsw.gov.au/ie/projects/taking-baby-steps