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Patient Experience
 

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for improvement that relate specifically to patient and staff experiences, and then implementing sustainable changes to address these experiences.
Royal North Shore Hospital
Added: 6 May 2019|Last updated: 9 October 2019
Saving lives in the morgue: forensic medicine social work

Saving lives in the morgue: forensic medicine social work

The forensic medicine social work service is being redesigned for people who are traumatically and suddenly bereaved, so they feel supported and well informed when facing a potentially disempowering and complex medical and coronial system.
NSW Health Pathology
Added: 6 May 2019|Last updated: 9 May 2019
Reducing the Time Frame to Complete the Electronic Donor Record

Reducing the Time Frame to Complete the Electronic Donor Record

This project developed a number of tools and guides to help staff collect data and enter it into the electronic donor record more efficiently.
NSW Organ and Tissue Donation Service
Added: 8 May 2018|Last updated: 23 May 2018
Aboriginal Wellbeing Hospital Discharge Booklet

Aboriginal Wellbeing Hospital Discharge Booklet

An Aboriginal cultural resource was developed to improve the hospital discharge journey of Aboriginal patients, families and carers in MNCLHD. The clinical redesign process involved monitoring data, developing culturally appropriate resources and collaborating with Aboriginal people to gain the best health outcomes after discharge from hospital.
Mid North Coast Local Health District
Added: 29 January 2018|Last updated: 12 February 2018
The Smallest Things Can Make the Biggest Difference

The Smallest Things Can Make the Biggest Difference

Broken Hill Health Service in Far West Local Health District implemented the person-centred sunflower tool, to improve communication and build a rapport between staff, patients and carers.
Added: 29 January 2018|Last updated: 12 February 2018
The Patient’s Voice

The Patient’s Voice

Nepean Hospital provided patients in a trial ward with a template containing prompts, so they could deliver a handover of their healthcare journey once a day to nursing staff.
Nepean Hospital
Added: 24 May 2017|Last updated: 29 January 2018
Improving the Patient Journey for Women with High-Risk Pregnancies

Improving the Patient Journey for Women with High-Risk Pregnancies

Wollongong Hospital established a consultant-led pre-anaesthetic clinic for women with high-risk pregnancies. It ensures women are supported during their pregnancy and delivery, and clinicians are prepared for any medical issues that may arise.
Anaesthesia, Obstetrics, Risk
Added: 8 September 2017|Last updated: 25 September 2017
Optimising Medication Reconciliation within Electronic Medication Systems

Optimising Medication Reconciliation within Electronic Medication Systems

Blacktown Hospital improved the quality of medication reconciliation by developing a new medication reconciliation form, delivering training to staff and conducting interviews with patients within 24 hours of admission.
Western Sydney Local Health DistrictBlacktown Mount Druitt Hospital (Blacktown Campus)
Added: 8 September 2017|Last updated: 25 September 2017
Caring for Our Carers

Caring for Our Carers

Blacktown Mount Druitt Hospital (Blacktown Campus) added Carer Zones to single rooms in its new Clinical Services Building, so carers can stay at the hospital overnight in comfort.
Blacktown Mount Druitt Hospital (Blacktown Campus)
Added: 24 July 2017|Last updated: 8 August 2017
Me, Myself and My Tribunal

Me, Myself and My Tribunal

The Forensic Hospital developed a tool to help patients prepare for their Mental Health Review Tribunal, held every six months. This tool was designed to increase the satisfaction of patients with their level of engagement in Tribunals.
Justice Health and Forensic Mental Health Network
Added: 23 March 2017|Last updated: 24 April 2017
Mali Marambir Ngurang Lachlan: To Make Better Place Lachlan

Mali Marambir Ngurang Lachlan: To Make Better Place Lachlan

Lachlan Health Service incorporated Wiradjuri language and culture into the redevelopment of Forbes and Parkes hospitals, including Wiradjuri gugaa (goanna) totem designs on the main entry doors and Wiradjuri signage throughout the hospitals.
Lachlan Health Service
Added: 13 March 2017|Last updated: 28 March 2017
Aboriginal Stories About Approaching the End of Life

Aboriginal Stories About Approaching the End of Life

A booklet was developed, which sensitively captured end of life stories from six Aboriginal patients and carers from the Shoalhaven region. The stories shared information about palliative care services, planning for end of life and how talking with loved ones about their preferences helped with healing and decision-making.
Illawarra Shoalhaven Local Health District
Added: 7 October 2016|Last updated: 24 October 2016
Reducing Anxiety in Cancer Patients Using 3D Videos

Reducing Anxiety in Cancer Patients Using 3D Videos

Hunter New England Local Health District staff volunteered their time to develop information videos incorporating 3D animation for patients undergoing radiation therapy. Patient engagement led to videos that were tailored to specific treatment situations and information needs.
Hunter New England Local Health District
Added: 6 January 2016|Last updated: 20 January 2016
Improving Patient Participation at The Forensic Hospital

Improving Patient Participation at The Forensic Hospital

The Forensic Hospital implemented collaborative care planning, developed a patient participation framework and recruited a consumer consultant to engage consumers and advocate for their needs.
Justice Health and Forensic Mental Health Network
Added: 1 December 2015|Last updated: 3 December 2015
 Rural/Remote Recruiting and Retention Value-Based Redesign (R5) Project

Rural/Remote Recruiting and Retention Value-Based Redesign (R5) Project

This project addressed factors that had a significant impact on vacant full-time equivalent positions, staff turnover, length of vacancies and the quality of consumers’ experience and engagement in care.
Hunter New England Local Health District
Added: 12 October 2015|Last updated: 26 October 2015
Improved Management of Miscarriage

Improved Management of Miscarriage

This project created a flowchart to guide clinical staff on the correct procedures for storing, viewing and testing products of conception. Staff education and a new patient feedback process was also implemented.
Tumut District Hospital
Added: 9 October 2015|Last updated: 23 October 2015
Intangible Storytelling Project

Intangible Storytelling Project

A multimedia project which tells the stories of inspirational carers and the vital role they play in the community.
Far West Local Health District
Added: 27 August 2015|Last updated: 10 September 2015
Aboriginal Well-being: A Cancer Journey of Healing

Aboriginal Well-being: A Cancer Journey of Healing

'A Cancer Journey’ booklets were developed in partnership with local Aboriginal people, Mid North Coast Local Health District, the Medicare Local, Aboriginal Medical Services, North Coast Cancer Institute, Cancer Council NSW and BreastScreen NSW. The reader is navigated from reception through treatment of Radiation and Chemotherapy, using both text and photographs of the actual units. Aboriginal people within MNCLHD are true partners in the development, use and ongoing review of this educational resource....
Mid North Coast Local Health District
Added: 13 March 2015|Last updated: 25 March 2015
Gosford Surgical Admissions Centre Waiting Room Project

Gosford Surgical Admissions Centre Waiting Room Project

The Gosford Surgical Admissions Centre (GSAC) is a short stay surgical admissions centre providing care to 1350 elective patients per month. The project aim is to improve the patient satisfaction rate by focusing on communication, the waiting room environment, the admission processes and streamline documentation.
Gosford Hospital
Added: 23 January 2015|Last updated: 25 February 2015
Patient Reception - Bursting the Bottleneck

Patient Reception - Bursting the Bottleneck

At the Sydney Sexual Health Centre, the addition of fast track services had a negative impact on reception of clients, substantially increasing administration staff workload and causing reception bottlenecks. These bottlenecks increased the length of the patient journey, with patients experiencing long wait times before seeing a clinician. A Computer-Assisted Self-Interviewing (CASI) system was developed enabling patients to electronically self-register for appointments. The new system produced reductions in reception process time, medical record preparation, registration time....
Sydney Sexual Health Centre
Added: 14 November 2012|Last updated: 30 September 2014

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