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17 results found for:
Patient Experience

Intensive Care Unit patient and family videoconferencing model

The service uses existing technology at the patient’s bedside and an approved NSW Health videoconferencing platform to facilitate family meetings and maintain family connections.

Added: 13 May 2021 | Last updated: 11 November 2022

Optimising Medication Reconciliation within Electronic Medication Systems

Blacktown Hospital improved the quality of medication reconciliation by developing a new medication reconciliation form, delivering training to staff and conducting interviews with patients within 24 hours of admission.

Added: 8 September 2017 | Last updated: 8 November 2021

Me, Myself and My Tribunal

The Forensic Hospital developed a tool to help patients prepare for their Mental Health Review Tribunal, held every six months. This tool was designed to increase the satisfaction of patients...

Added: 23 March 2017 | Last updated: 27 May 2021

Taking ‘Baby Steps’ towards starting pregnancy care sooner

Five key solutions, targeting referral, bookings management and care delivery were co- designed with consumers with the aim of improving access and increasing the number of women commencing specialised antenatal...

Added: 5 November 2020 | Last updated: 7 May 2021

Mali Marambir Ngurang Lachlan: To Make Better Place Lachlan

Lachlan Health Service incorporated Wiradjuri language and culture into the redevelopment of Forbes and Parkes hospitals, including Wiradjuri gugaa (goanna) totem designs on the main entry doors and Wiradjuri signage...

Added: 13 March 2017 | Last updated: 21 April 2021

Intangible Storytelling Project

A multimedia project which tells the stories of inspirational carers and the vital role they play in the community.

Added: 27 August 2015 | Last updated: 21 April 2021

Improving the Patient Journey for Women with High-Risk Pregnancies

Wollongong Hospital established a consultant-led pre-anaesthetic clinic for women with high-risk pregnancies. It ensures women are supported during their pregnancy and delivery, and clinicians are prepared for any medical issues...

Added: 8 September 2017 | Last updated: 21 April 2021

Aboriginal Wellbeing Hospital Discharge Booklet

An Aboriginal cultural resource was developed to improve the hospital discharge journey of Aboriginal patients, families and carers in MNCLHD. The clinical redesign process involved monitoring data, developing culturally appropriate...

Added: 29 January 2018 | Last updated: 20 April 2021

No buts about it – hospital gown review

This project looked at how the most common hospital gown used in NSW public hospitals could be improved for patients, clinicians and the health system. Patients report that the hospital...

Added: 15 December 2020 | Last updated: 16 December 2020

Improving Graythwaite Outcomes (iGO)

The project focused on achieving better outcomes, reduced length of stay and improved experiences for patients admitted to Graythwaite Rehabilitation Centre (GRC), Ryde Hospital.

Added: 5 November 2020 | Last updated: 12 November 2020

Perioperative Project (Project POP)

The aim of the project was to to improve patient and staff experience through better management of surgical activity at Fairfield Hospital by December 2020.

Added: 5 November 2020 | Last updated: 12 November 2020

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for...

Added: 6 May 2019 | Last updated: 9 October 2019

Saving lives in the morgue: forensic medicine social work

The forensic medicine social work service is being redesigned for people who are traumatically and suddenly bereaved, so they feel supported and well informed when facing a potentially disempowering and...

Added: 6 May 2019 | Last updated: 9 May 2019

Reducing the Time Frame to Complete the Electronic Donor Record

This project developed a number of tools and guides to help staff collect data and enter it into the electronic donor record more efficiently.

Added: 8 May 2018 | Last updated: 23 May 2018

The Smallest Things Can Make the Biggest Difference

Broken Hill Health Service in Far West Local Health District implemented the person-centred sunflower tool, to improve communication and build a rapport between staff, patients and carers.

Added: 29 January 2018 | Last updated: 12 February 2018

The Patient’s Voice

Nepean Hospital provided patients in a trial ward with a template containing prompts, so they could deliver a handover of their healthcare journey once a day to nursing staff.

Added: 24 May 2017 | Last updated: 29 January 2018

Caring for Our Carers

Blacktown Mount Druitt Hospital (Blacktown Campus) added Carer Zones to single rooms in its new Clinical Services Building, so carers can stay at the hospital overnight in comfort.

Added: 24 July 2017 | Last updated: 8 August 2017

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