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Consumer Engagement
 

Caring for Our Carers

Caring for Our Carers

Blacktown Mount Druitt Hospital (Blacktown Campus) added Carer Zones to single rooms in its new Clinical Services Building, so carers can stay at the hospital overnight in comfort.
Blacktown Mount Druitt Hospital (Blacktown Campus)
Added: 24 July 2017|Last updated: 8 August 2017
Me, Myself and My Tribunal

Me, Myself and My Tribunal

The Forensic Hospital developed a tool to help patients prepare for their Mental Health Review Tribunal, held every six months. This tool was designed to increase the satisfaction of patients with their level of engagement in Tribunals.
Justice Health and Forensic Mental Health Network
Added: 23 March 2017|Last updated: 24 April 2017
Consumer Conversations: A Drug and Alcohol Project

Consumer Conversations: A Drug and Alcohol Project

This project developed a sustainable consumer engagement program that involved consumer representatives in all areas of service delivery, improvement and monitoring.
Nepean Blue Mountains Local Health District
Added: 19 July 2016|Last updated: 19 August 2016
Novel Approaches to Promoting HIV Testing

Novel Approaches to Promoting HIV Testing

SLHD promoted a community HIV testing service called a[TEST] in Newtown, through a digital marketing strategy and advertising in public spaces.
Sydney Local Health District
Added: 23 February 2016|Last updated: 8 April 2016
Strong Fathers, Strong Families: The Possum Cloaks Project

Strong Fathers, Strong Families: The Possum Cloaks Project

An eight-week parenting program was developed for Aboriginal and Torres Strait Islander fathers, which included lessons on carving culturally and personally significant artworks onto possum cloaks for their babies and children. The program was fully funded by the Office of Aboriginal and Torres Strait Islander Health.
Nepean Blue Mountains Local Health District
Added: 23 February 2016|Last updated: 9 March 2016
A Culturally and Linguistically Diverse Engagement Strategy for BreastScreen NSW

A Culturally and Linguistically Diverse Engagement Strategy for BreastScreen NSW

BreastScreen NSW engaged Culturally and Linguistically Diverse (CALD) communities, through art workshops that allowed participants to visually express their feelings about breast screening.
Cancer Institute NSW
Added: 1 February 2016|Last updated: 15 February 2016
Blacktown and Mount Druitt Hospitals Expansion Project

Blacktown and Mount Druitt Hospitals Expansion Project

This project implemented consumer engagement activities including steering committees, working parties and community forums involving consumer representatives, clinicians and architects, to seek input into the design and development of the Blacktown Mount Druitt Hospital (BMDH) Expansion Project.
Health InfrastructureWestern Sydney Local Health District
Added: 21 November 2014|Last updated: 13 November 2015
Chlamydiastic!

Chlamydiastic!

Chlamydiastic! is a resource developed increase the capacity of youth workers and other professionals to talk about sexual health with young people. The purpose of Chlamydiastic! is to: demonstrate the asymptomatic transmission of Chlamydia inform young people about the importance of condom use create opportunities for discussions on sexual health. Chlamydiastic! was developed by Sydney Sexual Health Centre (SSHC), a facility of South Eastern Sydney Local Health District (SESLHD), located within Sydney & Sydney Eye Hospital. The original version of...
Sydney Sexual Health Centre
Added: 13 December 2012|Last updated: 7 October 2014
Toolkit for Adolescents and young people with chronic pain: Supporting transition or direct entry to adult services

Toolkit for Adolescents and young people with chronic pain: Supporting transition or direct entry to adult services

Aim: To develop a statewide toolkit of resources to assist pain clinics managing adolescents and young people aged 14-25 years with chronic and complex pain. The too...
Benefits: The experience of young people entering adult services will be assisted by having age appropriate treatments, approaches and resources available. The transition...
26 April 2016
Implementation of the Statewide Pain Plan

Implementation of the Statewide Pain Plan

Aim: To document and implement a statewide pain strategy to reduce the burden of chronic pain in the community.
Benefits: Following the implementation of the NSW Pain Plan, there will be greater access to expert services, and improved support for primary care, for people living in ...
20 January 2014
The Nutrition and Mental Health Toolkit

The Nutrition and Mental Health Toolkit

Aim: The purpose of the toolkit is to provide guidance, tools and resources to support the:Implementation of the Nutrition Standards for Consumers of Inpatient Menta...
Benefits: The toolkit will assist LHDs / Networks and/or facilities in both developing and implementing an action plan to meet the requirements of the Nutrition Standards...
13 April 2015
ACI Building Co-design Capability Strategy

ACI Building Co-design Capability Strategy

Aim: The Strategy aims to build capability in patient experience and co-design thinking, methods and practices within the ACI and across NSW Health by empl...
Benefits: Delivering more person-centred and sustained health care improvement as a result of working in partnership with consumers, carers and health care workers.Strong...
8 December 2016
Inclusion in Mainstream Health Services: Using Visuals for people with intellectual disability

Inclusion in Mainstream Health Services: Using Visuals for people with intellectual disability

Aim: This project aims to improve communication between people with disabilities and health professionals in busy mainstream healthcare environments by developing an...
Benefits: Using visual aids for people with intellectual disability in  busy healthcare environments can assist with communication and allay fear and confusion for t...
10 July 2015
Care of Confused Hospitalised Persons (CHOPs) program

Care of Confused Hospitalised Persons (CHOPs) program

Aim: Provide simple strategies to improve the care outcomes of older patients with confusion in NSW hospitals, through:increased staff knowledge and skills to i...
Benefits: Increased screening, improved risk assessment and more appropriate treatment and management of confusion.Increased awareness, knowledge and skills of staff to b...
14 August 2015
Understanding Program Evaluation: An ACI framework

Understanding Program Evaluation: An ACI framework

Aim: To provide a framework for undertaking evaluations of programs and projects. Programs include projects, models of care, clinical pathways and guidelines, and ot...
Benefits: High-quality evaluation supports accountability and provides a rigorous evidence base toinform health-service development and program design.Program evaluation ...
18 November 2013
NSW Chronic Pain Clinics Information Flyer

NSW Chronic Pain Clinics Information Flyer

Aim: To provide information to consumers and primary care clinicians on the purpose and approach of various pain management services, alongside relevant contact deta...
Benefits: Benefits include improved information for consumers on available pain-management services in NSW. The flyer outlines each of the publicly-funded pain management...
22 January 2014
Improving the Medical Inpatient Journey with Criteria Led Discharge

Improving the Medical Inpatient Journey with Criteria Led Discharge

Aim: To reduce delays when a patient is medically ready to return home from hospital.
Benefits: A formalised criteria-led discharge process has the potential to: Improve patient experience: patients are able to get home sooner;  Enhance patient safet...
30 May 2014
Patient Experience and Consumer Engagement (PEACE) Methodology

Patient Experience and Consumer Engagement (PEACE) Methodology

Aim: The Patient Experience and Consumer Engagement (PEACE) methodology supports the ACI’s ongoing commitment to promote meaningful engagement and consumer-led...
Benefits: The PEACE methodology captures consumer input and harnesses direct patient and carer experience to inform ACI activities.
23 February 2015
Access to Health Services for People with Intellectual Disability: The Patient Story

Access to Health Services for People with Intellectual Disability: The Patient Story

Aim: To inform people with intellectual disability, and their carers, about how the health system works to address their needs; To give health professionals ins...
Benefits: Adapting the health service needs of people with intellectual disability according to their identified needs.
4 December 2013
Acute Myeloid Leukaemia (AML) Model of Care

Acute Myeloid Leukaemia (AML) Model of Care

Aim: To optimise the quality of care for patients with AML and enable a consistent approach to the provision of care. It provides a set of principles and outlines th...
Benefits: Key points included in this model are:Mechanisms to ensure early identification and referral to an AML treatment centreA multidisciplinary team (MDT) approach t...
10 July 2015

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