Croydon Community Health Centre implemented a new model of care, including scheduled multidisciplinary team meetings, revised documentation and communication processes, as well as training for emergency department and generalist nursing staff.

This project conducted a review of the care delivered to patients admitted to the oncology and palliative care wards at Westmead Hospital. As a result, changes were implemented that aimed to improve the coordination of care, reduce length of stay and streamline the discharge process.

This project developed a palliative care referral and triage process and education program in SLHD, with a focus on services delivered in the community.

A booklet was developed, which sensitively captured end of life stories from six Aboriginal patients and carers from the Shoalhaven region. The stories shared information about palliative care services, planning for end of life and how talking with loved ones about their preferences helped with healing and decision-making.

This project delivers advance care planning to patients with end-stage chronic lung disease, by implementing staff training, standardising work practices for Advance Care Plan documentation, engaging general practitioners and using an evidence-based tool that predicts the risk of death within 12 months.

This project implemented a new End of Life Care Plan at Concord Repatriation General Hospital, including end of life care guidelines, staff education and resources for families and carers.

This project worked in collaboration with residential aged care facilities (RACFs) to assess current practices and develop a robust, sustainable and transferable process to deliver Advanced Care Planning in RACFs.

This program will provide better and more appropriate clinical care to the dying patient and their family, through improved education, End of Life Care policies, referral pathways, nursing resources and the use of volunteers as support for carers.

Authorised Palliative Care Plans were introduced across the state by NSW Ambulance to support paramedic decision making in meeting the needs of individual patients while respecting their palliative wishes. NSW Ambulance applies this protocol to palliative and end of life care, when an ambulance responds to a patient with an endorsed Authorised Palliative Care Plan in place.

This procedure will provide a process from registration of a new client, assessment tools, monitoring tools and end of life pathway tool and bereavement follow up for the generalist community health nurses. It will provide Generalist Community Nurses and Palliative Care Nurses with a structured format and standardised processes and tools to use when assessing palliative care clients.

Videos and resources have been developed to support families who have experienced the death of a child. These resources also educates health professionals on the experience of grief and loss, improving the service provided to emotionally isolated families.

The Palliative Care Nurse Link Program is an ongoing program that was established in June 2013 in Western NSW Local Health District to enhance the care that is provided to palliative care patients in rural communities by non-specialist palliative care health providers.Participants in the program are non specialist palliative care nurses working in small rural communities in both inpatient and outpatient settings who have a keen an interest in palliative care....

The Ballina Haemodialysis Unit is a seven chair satellite facility providing 84 dialysis treatments weekly. The majority of 28 patients are aged 70 years or older with comorbidities including diabetes, cardiac, cardiovascular and haematological conditions. The aim of the project was to raise the awareness among our patients of Advance Care Directives (ACDs) and to reach a compliance of 80% by Christmas 2010. We have now achieved 84% compliance with the NSW Health ACD Policy. Implementation of the policy required...