Putting the person at the centre of

The ACI brings together clinicians, health managers and consumers to design, pilot and implement new ways to deliver healthcare services and improve the patient experience.

Co-designing solutions with clinicians and consumers

A service that is developed with a local community will deliver healthcare that meets the needs of the people who use and deliver these services.

The ACI facilitates collaboration between consumers, clinicians and managers in planning, designing and innovating in healthcare.

Recognising the contribution of consumers

  • Our recognition of lived experience statement acknowledges and expresses our appreciation for the powerful voice of patients, carers, families and communities in our work.
  • We are promoting this to others in the health system, with a positive response and uptake.
I recognise and appreciate consumers, patients, carers, supporters and loved ones. The voices of people with lived experience are powerful. Their contribution is vital to enabling decision-making for health system change.

Improving the patient experience

Our statewide Patient Reported Measures (PRMs) Program gives patients the opportunity to provide direct, timely feedback about their health-related experiences and outcomes.

In February 2021, the ACI partnered with eHealth NSW to launch the Health Outcomes and Patient Experience (HOPE) platform, giving clinicians greater access to patient feedback at the point of care.

Since then:

  • 130 locations across NSW are using the HOPE platform
  • 3,500+ patients and 250+ clinicians are active users
  • 19,000 + patient surveys have been completed.

The data collected through the PRMs program will be used to improve clinical practice and quality of life for patients.

Access to the right care, at the right time, in the right place

We are working across the health system to improve the patient journey for rural NSW families.

The Friendly Faces, Helping Hands website was re-launched as the ‘go to’ place for rural families, to help them navigate city services when healthcare is required away from home, kin and country. It includes information on 38 major metropolitan and rural referral hospital services.

Our commitment to Aboriginal health

The ACI is committed to improving the physical, cultural and spiritual wellbeing of Aboriginal people in NSW.

We acknowledge and respect the Aboriginal cultural identity and seek diverse Aboriginal perspectives in all facets of our work.

We have partnered with Aboriginal health workers and the community to deliver key projects:

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